Sonja Reinford
Louisville,OH
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
H-P Products Inc
Louisville, OH
01.2002 - Current
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales Associate
Dillards Department Store
North Canton, Ohio
04.1995 - 04.2020
- Maintained records related to sales for store management.
- Processed credit card transactions quickly and securely.
- Restocked shelves as needed to ensure sufficient inventory levels.
Education
Associates - Christian Education
Indiana Bible Collage
Indianapolis, IN08-1990
High School Diploma -
Green High
Uniontown, OH05-1988
Skills
- Customer service
- Technical support
- Payment processing
- Product knowledge
- Billing procedures
- Order processing
- Conflict resolution
- Effective communication
- Problem solving
- Active listening
- Time management
- Refunds processing
- Multi-line phone systems
- Computer skills
- Computer proficiency
- Data entry
- Credit adjustments
- Multitasking and prioritization
Timeline
Customer Service Representative
H-P Products Inc
01.2002 - Current
Sales Associate
Dillards Department Store
04.1995 - 04.2020
Associates - Christian Education
Indiana Bible Collage
High School Diploma -
Green High