Sonja Robertson
Harker Heights,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
32
32
years of professional experience
Work History
Fitness Floor Staff Member
Armed Forces YMCA
Harker Heights, TX
05.2025 - 05.2026
- Supervised equipment usage, ensuring safety and adherence to operational protocols.
- Educated new members on available resources and services.
- Trained new staff on policies and procedures, fostering consistency in service quality.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
- Enhanced overall gym experience for members by maintaining a clean, organized, and well-stocked fitness floor at all times.
- Communicated effectively with team members to ensure seamless handovers during shift changes, maintaining service continuity.
- Demonstrated adaptability by filling in for team members as needed, ensuring continuous coverage of the fitness floor.
- Enhanced member satisfaction by promptly addressing concerns and providing personalized fitness recommendations.
- Increased member adherence to gym policies through clear communication of rules and expectations.
- Enforced rules and held customers accountable for not following gym regulations.
- Greeted customers and offered them assistance.
- Maintained cleanliness of workout areas, creating a welcoming environment for users.
Sales Associate Cashier/Stocker
Dollar General
Killeen, TX
11.2024 - 11.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Food Delivery Driver
Self-employed
Harker Heights, TX
10.2019 - 05.2024
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Maintained positive relationships with customers to promote further business opportunities.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Resolved customers' complaints regarding products or services.
Domestic Engineer
Self-employed
employedHarker Heights, TX
12.2001 - 09.2019
- Developed lesson plans based on student strengths and weaknesses.
- Delivered effective education based on sound principles and clear objectives.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Remained calm and patient in student interactions to support individual growth and development.
- Prepared and graded subject tests for students.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
Army Sergeant - E5
Army
Killeen, TX
10.1997 - 12.2001
- Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies.
- Traveled to foreign territories to set up and defend military camps.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
- Explained goals and expectations required of trainees.
- Maintained strong knowledge of Petroleum Supply by participating in workshops, conferences and online education classes.
- Connected hoses and valves and operated pumps to load petroleum products into tanker trucks, airplanes, ships and railroad cars.
- Performed inspections, maintenance service and basic repairs on equipment.
- Inspected equipment to verify correct tank levels, temperatures, chemical amounts and pressures.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Restaurant Manager
Wendy's Restaurant
Queens, NY
06.1994 - 10.1997
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Managed accounts payable, accounts receivable and payroll.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
Education
Some College (No Degree) -
Kaplan University
Davenport, IACPT- Certified Personal Trainer
National Academy of Sports Medicine
Gilbert, AZ09-2028
GED -
City Volunteer Corp
Queens, NY07.1989
Skills
- Complaint Resolution
- Excellent Communication
- Hardworking and Responsible
- Motivational Leadership
- Passion for Health and Fitness
- Outgoing personality
Timeline
Fitness Floor Staff Member
Armed Forces YMCA
05.2025 - 05.2026
Sales Associate Cashier/Stocker
Dollar General
11.2024 - 11.2025
Food Delivery Driver
Self-employed
10.2019 - 05.2024
Domestic Engineer
Self-employed
12.2001 - 09.2019
Army Sergeant - E5
Army
10.1997 - 12.2001
Restaurant Manager
Wendy's Restaurant
06.1994 - 10.1997
GED -
City Volunteer Corp
Some College (No Degree) -
Kaplan University
CPT- Certified Personal Trainer
National Academy of Sports Medicine