Sonja Schlefstein
Tucson,AZ
Summary
Accomplished professional delivering customer service excellence through active engagement. Friendly individual supervises spa staff and oversees daily operations. Creates positive spa atmosphere to bring in new clientele.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Spa Supervisor
Ventana Canyon Club
08.2022 - Current
- Greeted spa guests warmly to create positive first impression of establishment.
- Hired, evaluated, coached, counseled, and disciplined Spa personal when appropriate
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Monitoring/Assessing performance to make improvements
- Recorded product sales into spa's weekly income report.
- Increased product sales by 45%
- Increased service revenue by 30%
- Enter information and make adjustment on payroll software
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Led spa tours for new members to familiarize guests with services provided.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Conducted regular staff meetings, informing team members of new spa services and policies.
- Answered incoming phone calls promptly in courteous manner and booked appointments for staff during absence of receptionist
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
Esthetician
MeSpa Pembroke Pines
06.2014 - 06.2022
- Fostered friendly, warm, and exceptional customer experience.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Performed consultations for patients before scheduling treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Recommended retail products for at-home use.
- Provided clients with knowledge of all cosmetic services being provided.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Created repeat business by developing long-term relationships with regular customers.
Massage Therapist
MeSpa
06.2014 - 06.2022
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Administered Swedish, deep tissue and sports massage techniques.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
Education
Associates Degree - Business
Hoehere Handelsschule Buedingen
Buedingen, Germany1986
Skills
- Employee Coaching
- Schedule Coordination
- Payment Collection
- Schedule Management
- Staff Training
- POS System Operation
- Employee Supervision
- Hiring Procedures
- Team Building
Certification
- Licensed Massage Therapist
- Licensed Esthetician
Timeline
Spa Supervisor
Ventana Canyon Club
08.2022 - Current
Esthetician
MeSpa Pembroke Pines
06.2014 - 06.2022
Massage Therapist
MeSpa
06.2014 - 06.2022
Associates Degree - Business
Hoehere Handelsschule Buedingen
- Licensed Massage Therapist
- Licensed Esthetician
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