Sonja Swift
Eugene,OR
Summary
Dynamic professional excels in both independent settings and team focused environments. Completes tasks efficiently and skilled in client relationship management. Implements strong communication skills, shows adaptability, and effective problem-solving in challenging and high pressure scenarios.
Overview
12
12
years of professional experience
Work History
Sales Support Specialist
Kudelski Security
Eugene, Oregon
06.2023 - Current
- Answered customer inquiries regarding products, pricing, and availability.
- Maintained accurate records of customer interactions and transactions in the CRM system.
- Tracked sales leads and opportunities within the company's CRM system.
- Processed customer orders, exchanges, and returns, and kept customers informed about progress.
- Resolved order issues by consulting with appropriate departments.
- Tracked inventory levels to ensure product availability for customers.
- Resolved issues promptly, ensuring a positive experience for clients and sales teams.
- Trained new staff on processes and tools to enhance team efficiency.
- Developed internal documentation to improve workflow and information sharing.
- Participated in weekly team meetings to discuss strategies for achieving goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Social Worker Assistant
Sara Rich LCSW
Eugene, OR
08.2018 - Current
- Supervised parenting time.
- Consulted with family law attorneys.
- Testified for family law matters.
- Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions under supervision.
- Compiled information on clients social, educational, criminal, institutional, and drug use history.
- Consulted with supervisor concerning parenting plans for individual families.
- Assessed and assisted families to adhere to their current court orders.
- Kept records and prepared reports for LCSW supervisor concerning visits with clients.
- Assisted with therapeutic planning for children and families.
Hairstylist
Alchemy Hair Studio
Eugene, OR
06.2014 - 05.2018
- Supervised team of hairstylists and assistants to enhance service quality.
- Delivered top-quality service for clients' cutting, coloring, and styling needs.
- Applied range of hair coloring and process treatments to color, highlight, and relax hair.
- Bleached, dyed, or tinted hair using applicator or brush.
- Shaped eyebrows and removed facial hair, using depilatory cream, tweezers, electrolysis, and wax.
- Educated clients on hair care techniques and products.
- Demonstrated and sold hair care products, educating clients on benefits and usage.
- Provided consultations to clients to determine their specific needs.
- Coordinated and organized client appointments to ensure efficient salon operations.
- Kept work stations clean and sanitized tools, such as scissors, and combs.
- Uphold safety and sanitation standards to reduce salon risks.
- Operated cash register to receive payments from patrons.
- Developed and executed promotions that attracted new clients and boosted salon revenue.
- Updated and maintained customer information records such as beauty services provided.
Education
Certificate of Completion - Parent Child Supervision Training
Supervised Visitation Network
Seattle, WA02-2019
Esthetician Licence - Cosmetology
Northwest College of Beauty
Eugene, OR12-2012
Hair Design Licence - Cosmetology
Northwest College of Beauty
Eugene, OR12-2012
High School Diploma -
Opportunity Center
Eugene, OR06-2004
Skills
- Client relationship management
- Professional witness
- Workflow optimization
- Software proficiency
- Report writing
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Adaptability
- Self motivation
- Resource coordination
- Conflict resolution
- Verbal and written communication
- Home visits
- Case management
- Client intakes
- Professional boundaries
- Relationship building
- Understands family dynamics
Personal References
- Sara Rich — Family Therapist
Licensed Clinical Social Worker
(541) 953-4071
sararich@me.com - Amanda Phillips — Previous Sales Manager
Kudelski Security
(541) 653-0489
amandadorro@gmail.com - Jacy Arnold — Attorney
Arnold Law
(541) 338-9101
arnold@arnoldlawfirm.com
Timeline
Sales Support Specialist
Kudelski Security
06.2023 - Current
Social Worker Assistant
Sara Rich LCSW
08.2018 - Current
Hairstylist
Alchemy Hair Studio
06.2014 - 05.2018
Certificate of Completion - Parent Child Supervision Training
Supervised Visitation Network
Esthetician Licence - Cosmetology
Northwest College of Beauty
Hair Design Licence - Cosmetology
Northwest College of Beauty
High School Diploma -
Opportunity Center