Sonja Thomas
Sioux City,IA
Summary
Employed interpersonal skills to address and resolve technical challenges, fostering a positive customer experience.
Overview
21
21
years of professional experience
Work History
Security Officer
Hard Rock Hotel and Casino
Sioux City, IA
08.2025 - Current
- Monitored premises and conducted regular patrols to deter unauthorized access and maintain a secure environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Slot Attendant
WinnaVegas Casino Resort
Sloan, IA
04.2015 - 09.2018
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root cause.
- Customer service.
Security Guard
WinnaVegas Casino Resort
Sloan, IA
05.2011 - 02.2013
- Maintained composure and professionalism while screening visitors during high volume periods.
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public.
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Prepared regular written logs and incident report at close of each shift for distribution to [Job Title].
Slot Attendant
WinnaVegas Casino Resort
Sloan, IA
05.2010 - 05.2011
Porter
WinnaVegas Casino Resort
Sloan, IA
02.2010 - 05.2010
- Cleaned and organized building areas as required.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Ensured cleanliness in high-traffic areas, including hallways, lobby areas and reception.
- Removed and appropriately disposed of trash.
- Completed or assigned cleaning duties, including sweeping, mopping and window-cleaning.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Followed standards and procedures to maintain safe work environment.
Assistant Manager
Promenade Cinema 14
Sioux City, IA
06.2005 - 11.2009
- Monitored cash intake and deposit records, resulting in increased accuracy and reduction in discrepancies.
- Communication with customers
- Responsible for day-to-day operations, including all of food services
- Handled general customer complaints and mediated conflicts
- Gained business experience by handling financial operations of the business such as book keeping and cashier's duties
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Opening and closing store procedures
- Ensuring overall guest satisfaction
Education
Computer Support Technician
Western Iowa Tech Community College
Sioux City, IAHelp Desk Technician -
Western Iowa Tech Community College
Sioux City, IA12-2021
High School Diploma -
North High School
Sioux City, IA05-2006
Skills
- Fast Learner
- Multitasking Skills
- Documentation Skills
- Great at communication
- Works well with others
- Problem Solver
Timeline
Security Officer
Hard Rock Hotel and Casino
08.2025 - Current
Slot Attendant
WinnaVegas Casino Resort
04.2015 - 09.2018
Security Guard
WinnaVegas Casino Resort
05.2011 - 02.2013
Slot Attendant
WinnaVegas Casino Resort
05.2010 - 05.2011
Porter
WinnaVegas Casino Resort
02.2010 - 05.2010
Assistant Manager
Promenade Cinema 14
06.2005 - 11.2009
Computer Support Technician
Western Iowa Tech Community College
Help Desk Technician -
Western Iowa Tech Community College
High School Diploma -
North High School