Sonja Stumpf
Portland,OR
Summary
Customer service and hospitality professional with 30+ years of experience creating welcoming, community-focused environments. Skilled in guest relations, conflict resolution, and building meaningful connections while delivering exceptional service. Recognized for anticipating needs, solving problems with professionalism, and creating experiences that make every guest and member feel valued.
Overview
33
33
years of professional experience
Work History
Owner / Operator
The Redwood House 2.0
01.2021 - Current
- Operate and manage a high-performing Airbnb property The Redwood House 2
- Oversee guest experience, personalized communication, and on-site needs.
- Manage cleaning schedules, inventory, and property presentation.
- Handle guest issues with professionalism and calm responsiveness.
Flight Attendant
Alaska Airlines
01.1994 - 01.2023
- Ensured passenger safety through FAA compliance and emergency preparedness.
- Mastered crisis response, medical emergency handling, and conflict management.
- Delivered exceptional customer service while traveling nationwide and Internationally.
- Worked collaboratively with rotating crew members.
Education
Theatre•Music•Merchandising
Clark Community College
Vancouver, WASkills
- Customer Service Specialist
- Conflict Resolution
- Crisis & Safety Management
- Leadership
- Hospitality
- Food Handlers Card
- CPR Certified
- OLCC Licensed
Timeline
Owner / Operator
The Redwood House 2.0
01.2021 - Current
Flight Attendant
Alaska Airlines
01.1994 - 01.2023
Theatre•Music•Merchandising
Clark Community College