Sonji Moore
New York
Summary
Dedicated and proven leader committed to achieving all goals and objectives. Core competencies include proficiency in Excel and Word, and ensuring maintenance of agency policies and procedures. Fosters a culture of excellence within the team by keeping them informed about policy changes and closely monitoring their output. Strong focus on teamwork to encourage and empower colleagues to consistently deliver high-quality results.
Overview
15
15
years of professional experience
Work History
Principle Administrative Associate I
Human Resource Administration
04.2017 - Current
- Supervise a team of eligibility specialists
- Monitor their activities with the use of CMS
- Oversee attendance in City Time
- Assistant agents in handling difficult clients
- Prepare the morning log-in report and forward it to upper management
- Ensure that the members of my team complete their mandated training
- Observe their calls to make sure that they give accurate information to clients and that they are practicing excellent customer service skills
- Make sure that cases being processed are done correctly with the use of WMS and POS
- Approve or reject processed cases
Eligibility Specialist II
City of New York Supplemental Nutrition Assistance Program
04.2016 - Current
- Determine and verify initial and continuing eligibility for Public Assistance
- Perform Client interviews
- Review documentation for compliance in accordance with departmental and agency procedures
- Mediate client issues with department and agency
- Advise clients of required and or acceptable documentation and procedures
Eligibility Specialist II
New York City Department of Medicaid
02.2014 - 04.2016
- Evaluate Clients' needs
- Validate documentation
- Determine and verify initial and continuing eligibility for Public Assistance
- Perform Client interviews
- Review documentation for compliance in accordance with departmental and agency procedures
- Mediate client issues with department and or agency
Call Center Representative
New York City D.O.I.T.T. (311)
07.2012 - 02.2014
- Respond to phone inquiries form the public
- Provide customer service and information to callers
- Take complaints and service requests and forward them for further action
- Enter inquiries, complaints and service requests into the appropriate computer system
- Perform related clerical and computer support work
Clerical Associate (Temp)
Human Resource Administration -Info Line
02.2010 - 04.2012
- Check Clients' Cash Assistance, Medicaid and Food Stamp account status
- Process requests for Medicaid and Food Stamp replacement cards (WMS)
- Train temporary staff
- Disperse assignments to temporary staff
- Track Attendance of temporary staff
- Assist Section Manager in supervising temporary staff
- Performed credit & collections, accounts payable, and inventory control
- Facilitated international and domestic shipments
- Handled customer service duties daily
- Created spreadsheets and special projects as required
Education
Bachelor of Science - Accounting
Herbert H. Lehman College
BronxSkills
- Leadership/communication skills
- Self-motivated
- Project management
- Problem Resolution
- Analytical Skills
- File organization
- Relationship building
- Office procedures
- Team oversight
Accomplishments
Voted best Supervisor
Timeline
Principle Administrative Associate I
Human Resource Administration
04.2017 - Current
Eligibility Specialist II
City of New York Supplemental Nutrition Assistance Program
04.2016 - Current
Eligibility Specialist II
New York City Department of Medicaid
02.2014 - 04.2016
Call Center Representative
New York City D.O.I.T.T. (311)
07.2012 - 02.2014
Clerical Associate (Temp)
Human Resource Administration -Info Line
02.2010 - 04.2012
Bachelor of Science - Accounting
Herbert H. Lehman College
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