Sonjia Lloyd-Shoto
Richland,MS
Summary
Dynamic Vision Center Manager at Wal-Mart Supercenter with a proven track record in driving sales growth and enhancing customer service. Skilled in optical sales and employee relations, I excel in team leadership and problem-solving, fostering a collaborative environment that consistently meets performance targets while ensuring high-quality patient care.
Overview
40
40
years of professional experience
Work History
Vision Center Mgr.
Wal-Mart Supercenter
Ridgeland, MS
03.1986 - Current
- Assisted in managing daily operations of vision center, ensuring smooth workflows.
- Supported customer service initiatives, addressing inquiries and resolving issues promptly.
- Learned inventory management processes, tracking supplies and equipment efficiently.
- Contributed to appointment scheduling, optimizing patient flow and reducing wait times.
- Engaged in staff training sessions, enhancing team knowledge and service delivery.
- Implemented quality control measures, ensuring adherence to standards for patient care.
- Collaborated with team members on marketing strategies to promote vision services effectively.
- Developed familiarity with optical technology and tools used in vision assessments.
- Worked closely with district management to align vision center goals with company-wide objectives and drive continued success in the retail environment.
- Promoted a positive work culture by fostering open communication and encouraging teamwork among staff members.
- Developed strong relationships with vendors, negotiating favorable terms and ensuring timely product delivery.
- Championed employee recognition programs that rewarded top performers and boosted overall morale within the vision center team.
- Collaborated with cross-functional teams to execute successful promotional events, driving foot traffic and sales growth.
- Led team to consistently achieve sales targets through strategic planning and motivational coaching techniques.
- Managed budgetary constraints effectively, controlling costs while maximizing revenue opportunities within the vision center.
- Coordinated scheduling for employees, ensuring optimal staffing levels during peak hours without sacrificing service quality.
- Analyzed sales data to identify trends and develop strategies for continuous improvement in store performance.
- Maintained a high standard of visual merchandising, creating an inviting environment for customers to explore products.
Education
No Degree - Computational Science
Hinds Community College
Raymond, Mississippi, MSNo Degree - Computer Science
University of Southern Ms
Hattiesburg, MSHigh School Diploma - Diploma
Pearl High School
Pearl, MS05.1986
Skills
- Optical sales
- Employee relations
- Scheduling coordination
- Insurance processing
- Eye care awareness
- Frame adjustments
- Appointment scheduling
- Document management
- Workflow coordination
- Quality inspections
- Prescription specifications
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Team building
- Professional and courteous
- Task prioritization
- Work Planning and Prioritization
- Self motivation
- Managing operations and efficiency
- Performance management
- Shift scheduling
- Professional demeanor
- Emergency response
- Profit and loss management
Timeline
Vision Center Mgr.
Wal-Mart Supercenter
03.1986 - Current
No Degree - Computational Science
Hinds Community College
No Degree - Computer Science
University of Southern Ms
High School Diploma - Diploma
Pearl High School