Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Sonjia Newberry

Locust Grove,GA

Summary

Seasoned and experienced customer service-oriented team player and supervisor who can handle and prioritize projects successfully . Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

25
25
years of professional experience

Work History

Senior Onsite Service Specialist

RICOH
01.2016 - Current
  • Provides operations functions in one or all the following areas: runs high volume duplicating equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, conducts copier maintenance, and manages customers’ requests

Shift Manager

Aldi Inc.
01.2007 - 01.2016
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
  • Successfully managed the activities of team members in multiple stations of the business
  • Provided direction to employees regarding operational and procedural issues
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Shift Manager

Sally’s Beauty Supply
01.2004 - 01.2005
  • Led new hire orientations, trained new employees
  • Opened and closed store; updated knowledge of new store merchandise weekly

Workman’s Comp Claims Clerk and State Adjuster Assistant

Humana and Protegrity Services, Inc.
01.1999 - 01.2002
  • Processed, received, and sent check payments to clients
  • Maintained clients’ medical information through data entry

Education

GED -

Frechburg CCC
Lexington, KY
05.1968

Skills

  • Administrative Support
  • Office equipment proficiency
  • Data Entry
  • Filing
  • Customer Service
  • Stock management
  • Calm Under Pressure
  • Money handling abilities

Personal Information

Title: Senior Onsite Service Specialist

Timeline

Senior Onsite Service Specialist

RICOH
01.2016 - Current

Shift Manager

Aldi Inc.
01.2007 - 01.2016

Shift Manager

Sally’s Beauty Supply
01.2004 - 01.2005

Workman’s Comp Claims Clerk and State Adjuster Assistant

Humana and Protegrity Services, Inc.
01.1999 - 01.2002

GED -

Frechburg CCC

Similar Profiles

CREATE PROFILE
Sonjia Newberry