Sonklin Craghead
Fort Walton Beach,FL
Summary
Excellent communicator with strong ambition and problem-solving skills who is dedicated to achieving customer satisfaction as well as meeting and surpassing company expectations.
Focusing on projects, willingness to learn and taking initiative to be a self-starter with high levels of follow through with the ability to work independently.
Develop strategies and meet or exceed deadlines. Strong rapport with customers and associates based on knowledge, professionalism, and integrity.
Efficient and poised Lead Dental Assistant with proven ability to complete tasks productively and efficiently. Possess specialized skills in patient care management, dental procedure preparation, and sterilization protocol adherence. Excel in communication, teamwork, and adaptability, ensuring seamless support to dentists and optimal care for patients.
Currently pursuing a Bachelor's Degree in Project Management with two semesters remaining, I am on track to adding another layer of organizational and leadership skills to my repertoire.
Overview
4
4
years of professional experience
Work History
Lead Dental Assistant
Patrick Endodontics
Fort Walton Beach , FL
05.2023 - Current
- Build training manuals for fellow clinical staff members for onboarding processes, train newly hired clinical staff members.
- Assisted in the training of new dental assistants by providing guidance on protocols and processes.
- Managed incoming calls from patients regarding appointments or inquiries about services offered.
- Performed administrative tasks such as scheduling appointments and managing patient records.
- Maintained accurate documentation of patient visits, treatments rendered, and payments received.
- Adhered to all applicable laws related to HIPAA compliance for protecting patient confidentiality.
- Record patients' dental history, oral health care concerns as it pertains to the patient’s referral from their general dentist, gather post operative information.
- Provide assistance for other clinical staff members by preparing treatment rooms, preparing equipment and instruments for use by dentist.
- Provide assistance for the dentist while in root canal procedures, assess patient’s comfort level and needs during the procedure, maintain a high production schedule with rigorous efficiency while maintaining a calm, caring demeanor.
NEW RESIDENTIAL CONSTRUCTION PERMITTING & WARRANTY COORDINATOR
Adams Homes
Destin, FL
01.2021 - 05.2023
- Ensure all required permits are obtained prior to construction, for lots in newly developing subdivisions.
- Request checks from the corporate office for all builder and utility fees associated with permitting and building processes.
- Coordinated with county offices in Walton County, Bay County and City of Callaway to ensure smooth transition for building permits.
- Requests made to GIS and addressing county departments to make changes to addresses and or parcel numbers, to reflect appropriate information on courthouse websites.
- Maintain a close relationship with homeowners and subcontractors pertaining to all warranty concerns after the building process is complete.
- Process all warranty work orders to subcontractors on behalf of homeowners, monitor progress of warranty repairs to ensure work is done in compliance with schedule and project scope.
- Direct communication via phone and email with vendors, homeowners, superintendents, and subcontractors, serves as liaison to contractors during the work order process.
- Extensive and highly organized follow up regiment regarding all work orders to ensure all work is being completed in a timely manner.
- Work closely with General Manager and Production Manager to maintain a good and organized workflow on future and ongoing new residential projects.
Education
Bachelor of Science - Project Management
Northwest Florida State College
Niceville, FLAssociate of Arts - General Studies
Northwest Florida State College
Niceville, FL05-2022
Graduate of the Dental Assistant Program 2012 - Dentistry
Northwest Florida State College
Niceville, FL05-2012
Skills
- ACLS & BLS certified and trained
- Assist in multiple dental procedures with patients of all ages
- IV sedation and monitor all vital signs while sedation medicines are in the patient's bloodstream
- Assist in full mouth reconstruction surgery, all in four implant hybrid dentures, initial placement and seating of newly made fixed hybrid screw retained implant dentures
- Extractions with bone grafts, sinus lifts and implant body placement and restoring implant cases start to finish
- Root canal therapy, composite resins, crown and bridge preps with or without CEREC cad design
- Temporary crowns posterior and esthetic anterior cases, crown seats
- Removable partial denture adjustments
- Orthodontics, placing, removing, and repairing orthodontic brackets, iTero scans, Invisalign
Timeline
Lead Dental Assistant
Patrick Endodontics
05.2023 - Current
NEW RESIDENTIAL CONSTRUCTION PERMITTING & WARRANTY COORDINATOR
Adams Homes
01.2021 - 05.2023
Bachelor of Science - Project Management
Northwest Florida State College
Associate of Arts - General Studies
Northwest Florida State College
Graduate of the Dental Assistant Program 2012 - Dentistry
Northwest Florida State College
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