Desired Job Title
Personal BankerPersonal Account Representative IIBookkeeper/Person in ChargeManagerWork Type
Full TimeGig WorkVolunteerLocation Preference
On-SiteRemoteHybridLocation: Salem, OR, USSalem, OR
Open to relocation: No
Open To Work
Sonna 'Robyn' Gagarin
Salem,OR
Work Preference
Summary
Experienced banking professional with a proven track record in customer service and branch operations. Skilled in resolving issues efficiently and enhancing client relationships, driving customer loyalty and satisfaction.
Overview
21
21
years of professional experience
Work History
Personal Banker
Key Bank
Salem, OR
11.2024 - 05.2026
- Facilitated customer transactions, ensuring accuracy and compliance with banking regulations.
- Assisted clients in selecting appropriate financial products to meet individual needs.
- Conducted account maintenance, including updates and inquiries, enhancing customer satisfaction.
- Assist clients with financial education, credit-building strategies, and lending needs
- Build strong customer relationships through personalized service and problem-solving
- Notary Services
Personal Account Representative II
1st Security Bank of Washington (Formally Columbia Bank)
Waldport, OR
09.2022 - 06.2024
- Managed customer inquiries and resolved account issues efficiently.
- Developed strong client relationships, fostering loyalty and retention efforts.
- Reduced wait times for clients by efficiently managing workload and prioritizing tasks accordingly.
- Assisted customers with banking transactions, account support, and issue resolution
- Managed confidential financial information with accuracy and professionalism
- Supported daily branch operations and customer communication
- Helped clients navigate banking products and services
Bookkeeper/Person in Charge
Safeway
Newport, OR
02.2022 - 09.2022
- Delivered fast, friendly customer service in a high-volume retail environment
- Handled cash transactions and resolved customer concerns professionally
- Maintained organization and efficiency during busy shifts.
- Reconciled daily cash drawers, safe balances and store financial records with accuracy and proficiency,
- Lottery services and Western Union services.
Manager
South Beach Grocery Inc.
South Beach, OR
07.2005 - 02.2022
- Oversaw daily operations to enhance store efficiency and customer satisfaction.
- Developed and implemented training programs for staff to improve product knowledge and service standards.
- Collaborated with suppliers to optimize inventory management and reduce costs, driving strategic merchandising decisions.
- Prepared and processed accurate and timely payroll to comply with tax laws and regulations.
- Managed inventory control using advanced tracking systems to minimize stock discrepancies.
- Fostered a positive workplace culture, promoting teamwork and employee engagement initiatives.
Education
High School Diploma -
Waldport High School
Waldport, ORSkills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
Timeline
Personal Banker
Key Bank
11.2024 - 05.2026
Personal Account Representative II
1st Security Bank of Washington (Formally Columbia Bank)
09.2022 - 06.2024
Bookkeeper/Person in Charge
Safeway
02.2022 - 09.2022
Manager
South Beach Grocery Inc.
07.2005 - 02.2022
High School Diploma -
Waldport High School