Sonni Doeing
Polson,MT
Summary
Dedicated Certified Pharmacy Technician with extensive experience at Providence Health, adept at insurance billing and medication dispensing. Known for enhancing patient care through exceptional customer service and attention to detail. Proven ability to streamline pharmacy operations while maintaining compliance with regulations, fostering strong relationships with healthcare providers for optimal outcomes.
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Providence Health
09.2015 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Certified Pharmacy Technician
Partnership Health Center
05.2013 - 09.2015
- Facilitates proper billing of prescriptions through insurance plans. Maintains controls of the use of the 340B discount drugs used in the Medicare Part D prescription drug plans.
- Interprets prescription orders, enter data into the QS1 pharmacy system, prints labels and receipts, identifies insurance company to be billed, submits on-line essential data, fills and labels medication and sets up for pharmacist inspection.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintain prescription records in accordance with the laws of Montana and the Federal Government.
- Takes telephone requests for refills to be refilled or sent off for authorization by the provider.
- Maintain perpetual inventory of all medication,enters all incoming stock in the proper category, and restocks all prescriptions that are not picked up.
- Assist the Medication Assistance Program coordinator with getting eligible Partnership Health Center patients into the program.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Education
Pharmacy Technology - Pharmacy
The University of Montana
05-2013
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Filling prescriptions
- Pharmacist support
- Drug storage procedures
- Pharmacy and customer records management
- Patient confidentiality
- Pharmacy law compliance
- Regulatory compliance
- HIPAA
- Drug inventory control
- Time management
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Stocking medications
- Medication safety protocols
- Proper labeling procedures
- Confidentiality and HIPAA
Certification
Pharmacy Technician Certification Board - CPhT
Timeline
Certified Pharmacy Technician
Providence Health
09.2015 - Current
Certified Pharmacy Technician
Partnership Health Center
05.2013 - 09.2015
Pharmacy Technology - Pharmacy
The University of Montana
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