Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonny Caldwell

Sonny Caldwell

Hollywood,FL

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

19
19
years of professional experience

Work History

Operations Manager

Aedis Appraisals USA Inc
01.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Order Pipeline Manager

Absolute Value Management
06.2004 - 11.2021
  • Maintained positive client relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed appraisal assignments and monitored order flow to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated Appraiser performance and conveyed constructive feedback to improve skills.
  • organized and oversaw Appraisal Job Assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Appraisal Law, Appraisal Licensing, Mortgage Loans

Gold Coast School of Real Estate
Tamarac , FL

Mkissock And Appraisal Institute

Skills

Appraiser recruiting

conflict resolution

client customer service

client development

Languages

spanish
Elementary
French
Elementary

Timeline

Operations Manager

Aedis Appraisals USA Inc
01.2022 - Current

Order Pipeline Manager

Absolute Value Management
06.2004 - 11.2021

Appraisal Law, Appraisal Licensing, Mortgage Loans

Gold Coast School of Real Estate

Mkissock And Appraisal Institute

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Sonny Caldwell