Sonny Deardorff
Twain Harte,CA
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Twain Harte Lumber Ace Hardware. Skilled in workload management and team leadership, adept at resolving conflicts and streamlining workflows. Excelled in motivational skills, boosting employee morale and fostering professional growth. Achieved significant improvements in service delivery and operational efficiency.
Overview
30
30
years of professional experience
1
1
year of post-secondary education
Work History
Team Leader Manager
Twain Harte Lumber Ace Hardware
02.2021 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
- Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
Manager
7-eleven
10.1994 - 11.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Education
Columbia College
Sonora, CA 05.2015 - 05.2016
High School Diploma -
Summerville High School
Tuolumne, CA06.1989
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Team Leadership
- Customer Service
- Staff Management
Timeline
Team Leader Manager
Twain Harte Lumber Ace Hardware
02.2021 - Current
Columbia College
05.2015 - 05.2016
Manager
7-eleven
10.1994 - 11.2020
High School Diploma -
Summerville High School
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