Sonny Sepulveda
Englewood,CO
Summary
Dynamic and results-driven professional with extensive experience as Owner/Operator at Boss Painting. Proven track record in operations management and customer service, enhancing client satisfaction through strategic planning and relationship management. Skilled in training and developing staff, optimizing profits, and ensuring compliance, fostering a positive work environment that drives success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner/Operator
Boss Painting
Littleton, CO
01.2012 - 01.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior service to customers.
- Developed business plan, processes and procedures to provide superior job quality to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Trained and motivated employees to perform daily business functions.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Shop Assistant
Office Tech
Denver, CO
01.2015 - 01.2023
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Foreman
Dynamic Painting Inc
Arvada, CO
01.2004 - 01.2017
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Reviewed project details to specify correct materials and equipment for job sites.
- Collaborated with project managers in planning stages, advising on schedule adjustments and potential obstacles.
- Monitored progress against established benchmarks, adjusting strategies as necessary to meet targets consistently.
- Raised overall crew proficiency with ongoing skill development initiatives targeting areas identified for improvement.
- Provided comprehensive training for new employees, ensuring their rapid integration into the team dynamic.
Education
GED -
Colorado Mountain College
Glenwood Springs, COGED -
Red Rocks Community College
Denver, COSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Personnel management
- Inventory management
- Strategic planning
- Relationship management
- Budget development
- Performance analysis
- Client relationship management
- Risk management
- Finance management
- Profit optimization
- Decision-making
- Dependable and reliable
- Customer service
- Customer-oriented
- Time management
- Attention to detail
- Emergency response
- Planning
Certification
- Certified Journeyman Painter, Boss Painting -
Languages
English
Timeline
Shop Assistant
Office Tech
01.2015 - 01.2023
Owner/Operator
Boss Painting
01.2012 - 01.2024
Foreman
Dynamic Painting Inc
01.2004 - 01.2017
GED -
Colorado Mountain College
GED -
Red Rocks Community College