Sonny Smith
Bend
Summary
Dynamic Service Advisor at Kendall Toyota of Bend, recognized for exceeding sales targets and fostering customer loyalty through exceptional service. Skilled in multitasking and data processing, I effectively managed priorities while maintaining high satisfaction standards, ensuring seamless communication with both customers and technicians. A goal-oriented professional committed to excellence.
Overview
6
6
years of professional experience
Work History
Service Advisor
Kendall Toyota of Bend
03.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Bartender
Doc B's
08.2019 - 02.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Redmond High Shool
Redmond06-2016
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Excellent communication
- Goal-oriented mindset
- Data processing
- Customer relationship management
Timeline
Service Advisor
Kendall Toyota of Bend
03.2022 - Current
Bartender
Doc B's
08.2019 - 02.2021
High School Diploma -
Redmond High Shool
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