Sonny Stilo

Collaborated with team members to ensure seamless service and efficient operations, managed opening and closing duties, accommodated special requests, and maintained timely service during peak hours, enhancing guest experience by sharing Italian culinary culture.

Managed reservation system and guest check-in/out, greeted guests warmly at Wyndham Hotel, addressed complaints and special requests promptly, and provided accurate information in response to phone inquiries.

Assisted costumers with menu inquires and dietary preferences, coordinated with kitchen staff for timely service, trained new hires on procedures, and delivered exceptional service in a high-volume environament.

Accurate management of checks and transactions, control beverage inventory, interaction with international costumers and preparation of cocktails using mixology techniques.

Supported kitchen opration by preparing food to safety standards, operation equipment efficently, assisting the team during peak hours, and maintaining high cleanliness standard across all areas.

Delivered full guest support with a strong focus on satisfaction and service quality, including accurate order taking, menu guidance, and proative handling of guest needs.

Operational managemant of the dining room, event coordination, opening and closing responsability, and staff training, with a strong focus on costumer experience and in-depth knowledge of the menu.