Sontae Harvey
Galloway
Summary
To obtain a position with The City of Atlantic City that will allow me to fully utilize my communication, organizational and customer service skills.
Overview
23
23
years of professional experience
Work History
Code Enforcement Clerk 2
City of Atlantic City
Atlantic City
11.2022 - Current
- Assisted in processing permit application packages by verifying completeness, routing to agencies for review, and processing review comments to ensure compliance.
- Assisted the public with permit application requirements.
- Responded to inquiries via phone, walk-ins, and email, providing accurate information to enhance public understanding of permit processes.
- Verify parcel identification, ownership, legal description from public records and submitted documentation
- Executed clerical tasks, including filing, routing emails, creating files, and stamping paperwork to maintain organized records.
- Recognized various documents received and routed them to the appropriate person.
- Provided notary services for legal documents, ensuring proper witnessing and certification.
Confidential Aid for City Council clerk 1
City of Atlantic City
Atlantic City
12.2018 - 01.2022
- Performs highly responsible and confidential secretarial and administrative assistant duties to relieve the Council President and City Council members of a variety of administrative details; plans, organizes and participates in administrative meetings.
- Assisted Council President in obtaining data, developing community affairs, and preparing resolutions to support informed decision-making.
- Managed incoming phone calls to ensure efficient communication and responsiveness for the office.
- Performed data entry to maintain accurate records
- Updated and organized public and city records for easy access
- Provided notary services for legal documents
Navigator
Golden Nugget Casino
Atlantic City
03.2013 - 01.2018
- Welcomed guests, creating positive first impressions for dining experiences
- Processed payment transactions, ensuring accurate and timely service
- Seat guest waiting to dine
- Assisted servers in calculating and distributing tips, promoting fair compensation among staff
Behavioral Assistant
ASAPP Healthcare, Inc.
Hammonton
01.2013 - 02.2014
- Trained staff, parents, and pupils in specialized instructional strategies and techniques to enhance behavior intervention efforts.
- Collected and assessed data for behavior support services to monitor and report progress on identified goals.
- Prepared and adapted instructional materials to facilitate student learning and performance.
Dispatcher
Comcast (Contractors)
Somers Point
01.2007 - 05.2012
- Executed comprehensive radio and telephone operational duties to ensure effective communication.
- Processed and prioritized incoming calls for customers and cable technicians while coordinating communications with technicians in the field.
- Coordinated schedules for field technicians to optimize service delivery.
- Managed incoming service requests and prioritized urgent issues effectively.
- Utilized dispatch software to track technician locations and job statuses.
Hairstylist
KiKi's Hair Salon
Sea Isle City
07.2004 - 09.2008
- Executed haircuts, coloring, and styling with precision using high-quality products and techniques.
- Delivered tailored hairstyling services that met diverse individual needs and preferences.
- Consulted with clients to determine desired hairstyles and services.
- Designed personalized hairstyles that enhanced clients' confidence and satisfaction.
- Maintained a clean and organized work station throughout the day.
Room Service Cashier/Order Taker
Sands Casino
Atlantic City
07.2003 - 01.2004
- Took, communicated, and processed guest orders with accuracy and timeliness, ensuring a positive dining experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Handled paperwork and collected payments, maintaining financial accuracy and guest satisfaction.
- Managed cash drawer, ensuring accurate balance at all times.
- Assisted customers with inquiries and provided exceptional service.
Education
Health Claims Specialist - Law & Ethics, Medical Terminology & Anatomy I-V, Insurance I, II, ICD-9 CM, Microsoft Office 2007
Harris School of Business
Linwood, NJ03.2026
Introduction of Municipal Clerks Course -
Rutgers Online Canvas
01.2023
Cosmetologist - Comprehensive Study Guides divided by subject (Hair Care, Nail Care, and Skin Care)
Shore Beauty School
Pleasantville, NJ04.2005
Skills
- Permit processing
- Regulatory compliance
- Legal documentation
- Data entry
- Microsoft Office
- Customer service
- Community engagement
References
- Donna McCleary, Special Education Communication Teacher in AC, 609-470-1750
- Tara Dato, Health & Human Service Department of Atlantic City, 609-705-4035
- Tracy Parker, Anti Violence Supervisor, City of Atlantic City, 609-746-2366
Timeline
Code Enforcement Clerk 2
City of Atlantic City
11.2022 - Current
Confidential Aid for City Council clerk 1
City of Atlantic City
12.2018 - 01.2022
Navigator
Golden Nugget Casino
03.2013 - 01.2018
Behavioral Assistant
ASAPP Healthcare, Inc.
01.2013 - 02.2014
Dispatcher
Comcast (Contractors)
01.2007 - 05.2012
Hairstylist
KiKi's Hair Salon
07.2004 - 09.2008
Room Service Cashier/Order Taker
Sands Casino
07.2003 - 01.2004
Health Claims Specialist - Law & Ethics, Medical Terminology & Anatomy I-V, Insurance I, II, ICD-9 CM, Microsoft Office 2007
Harris School of Business
Introduction of Municipal Clerks Course -
Rutgers Online Canvas
Cosmetologist - Comprehensive Study Guides divided by subject (Hair Care, Nail Care, and Skin Care)
Shore Beauty School