Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Sonya Anderson

Georgia

Summary

Professional in financial operations with valuable experience in resolving account discrepancies and enhancing customer relationships. Proven track record of collaborating effectively with team members to meet targets and adapt to changing priorities. Recognized for problem-solving abilities and keen attention to detail.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Account Payment Resolution Specialist

Piedmont Hospital
11.2019 - Current
  • Resolves complex billing and payment issues for balanced, accurate accounts.
  • Serves as a key liaison between departments, facilitating timely communication around patient account issues.
  • Contributes to the reduction of aged accounts receivable by prioritizing oldest outstanding balances for follow-up action.
  • Accurately applies payments/adjustments both electronically and manually.

Billing Specialist/Surgery Scheduling Coordinator

Atlanta Institute for ENT
06.2017 - 09.2019
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
  • Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.

Patient Account Billing Specialist

Piedmont Healthcare ENT
07.2011 - 05.2017
  • Handled several account payments and provided information regarding outstanding balances.
  • Used data entry skills to accurately document and input statements.
  • Reconciled accounts receivable to general ledger.
  • Generated monthly billing and posting reports for month/year end review.
  • Enhanced customer satisfaction by resolving billing disputes promptly and professionally.
  • Responded to customer concerns and questions on daily basis.

Skills

  • Proficient in multiple software systems
  • Skilled in Microsoft Excel, Outlook, and Word
  • Strong computer skills

Certification

  • Certified Revenue Cycle Representative, HFMA
  • Certified Patient Access Specialist HFMA

Timeline

Account Payment Resolution Specialist

Piedmont Hospital
11.2019 - Current

Billing Specialist/Surgery Scheduling Coordinator

Atlanta Institute for ENT
06.2017 - 09.2019

Patient Account Billing Specialist

Piedmont Healthcare ENT
07.2011 - 05.2017

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Sonya Anderson