Summary
Overview
Work History
Education
Skills
Timeline
ABOUT ME
Generic

Sonya Burns

Duluth,GA

Summary

Intelligent, organized, experienced individual with excellent knowledge of medical and pharmaceutical processes. Looking to employ this knowledge and experience, adhere to rules and procedure guidelines while performing my duties.

Professional case management expert with focus on delivering high-quality client care. Known for effectively managing caseloads and improving service delivery through strategic planning. Reliable team collaborator with strong emphasis on achieving results and adapting to changing needs.

Overview

17
17
years of professional experience

Work History

Case Management Coordinator

On My Watch
07.2024 - Current
  • Structured standardized case management processes to comply with regulatory agency statutes and standards of CCSP and SOURCE. Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
  • Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
  • Created care plans that addressed clinical and financial challenges, family requirements and facilitated patient quality of life.
  • Managed and monitored program activities and evaluated quality for improvement recommendations.
  • Managed high caseloads, prioritizing tasks and maintaining organized records for timely follow-ups and accurate reporting.
  • Improved patient outcomes with timely interventions and proactive case management solutions.

SnapNurse
12.2020 - 06.2024
  • Rapid Response Team, Vaccinations, Site Lead. Tracking and reporting to the county.

Favorite Healthcare Staffing
05.2020 - 08.2020
  • Covid -19 crisis travel nurse Traveled to different hospitals, LTC facilities, Hospices in need of rapid response to the Covid pandemic. Infection control survey/audits done on behalf of Illinois Department of Professional Regulation.

Lakewood Nursing and Rehab
10.2015 - 05.2020
  • Providing care in a long term care facility. Admissions and discharges, patient and family teaching. Thorough head to toe assessments and relay findings to the doctor. Carry out and follow orders.

Apex Hospice
03.2013 - 09.2015
  • Providing patients and their families with end of life comfort and support. Education families and patients on comfort medications and administration. Admissions.

Hospice on Call (After Hours Triage)
01.2009 - 03.2013
  • After hours triage, taking calls after hours from home for hospice, home health, and doctors offices. Triage the call by providing medication administration advice, answer health questions, or call on-call field nurse if appropriate. Make follow up calls to check on patients. Relay end of shift report to the appropriate client with details of the callers need and resolution provided.

Education

Nursing - Nursing

Brown Mackie College
Merrillville, IN
06.2006

Skills

  • Wellsky Proficiency
  • Team collaboration
  • Matrix
  • Point Click Care
  • ECC
  • Admissions processes
  • Patient communication

Timeline

Case Management Coordinator

On My Watch
07.2024 - Current

SnapNurse
12.2020 - 06.2024

Favorite Healthcare Staffing
05.2020 - 08.2020

Lakewood Nursing and Rehab
10.2015 - 05.2020

Apex Hospice
03.2013 - 09.2015

Hospice on Call (After Hours Triage)
01.2009 - 03.2013

Nursing - Nursing

Brown Mackie College

ABOUT ME

  • 2 Decades of Nursing Experience.


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