Nicholas Casamassimo
Naperville,IL
Summary
Client-focused professional adept at managing 60–120 active client files and 70+ shipments. Expert in coordinating solutions with service providers, preparing quotes, and resolving customer concerns using CargoWise and Excel to ensure timely and accurate service.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Import Broker
Mainfreight USA
Illinois
05.2026 - Current
- Manage 60–120 active client files and 70+ concurrent shipments, maintaining organized records and consistent follow-up.
- Communicate directly with customers regarding timelines, pricing, documentation, delays, and service needs.
- Resolved time-sensitive issues involving documentation, delays, and billing disputes to maintain service continuity and client trust.
- Prepared quotes and billing, addressing customer inquiries and resolving pricing or service concerns to enhance satisfaction.
- Managed client files to ensure seamless coordination and completion. from initial coordination through final completion while maintaining accurate information in CargoWise and Excel.
Intern
At Home With You
Illinois
05.2025 - 05.2026
- Coordinated schedules for 20+ caregivers and clients, ensuring optimal service delivery based on individual client needs.
- Engaged with clients to address concerns, provide information, and resolve service issues efficiently.
- Managed schedule changes and cancellations while prioritizing competing demands and maintaining precise records.
Education
Bachelor - Supply Chain Management
Iowa State University
Ames, IA12-2025
Operations and Information Management -
Northern Illinois University
DeKalb, IL01-2023
Skills
- Cargowise expertise
- WellSky proficiency
- Microsoft Excel
- Sales quoting support
- Account management
- Client relationship management
- Customer needs assessment
- Problem resolution
- Time management
- Microsoft Word
- Microsoft PowerPoint
- SQL management
- Access management
Certification
Lean Six Sigma Green Belt, CIRAS
Timeline
Import Broker
Mainfreight USA
05.2026 - Current
Intern
At Home With You
05.2025 - 05.2026
Bachelor - Supply Chain Management
Iowa State University
Operations and Information Management -
Northern Illinois University