Sonya Catoe McKinney
Victoria Secret
Lancaster,SC
21
years of professional experience
Proven leader in retail management, notably with Belk, enhancing operational efficiency and customer satisfaction through expert team leadership and innovative store management strategies. Skilled in inventory control and customer service, achieving significant improvements in staff performance and client loyalty. Specializes in fostering collaborative environments, driving sales growth, and mentoring teams for collective success.
Work History
Assistant Store Manager
5 Years- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Omni Experience Manager
7 Years 4 Months- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Motivated team members through recognition programs focused on rewarding high performers.
Operations Manager
8 Years 6 Months- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Bachelor of Science - Business Management
Skills
Problem-Solving
Customer Service
Customer experience
Customer Service and Engagement
Retail Operations
Inventory Control
Store Organization
Time Management
Team Building and Leadership
Hiring and Training
Staff Management
Pricing and Markdowns
Mentoring and Coaching
Loss Prevention
Employee Coaching
Display Setup
Goals and performance
Staff Scheduling
Team Leadership
Decision-Making
Hiring and Onboarding
Timeline
Assistant Store Manager
Victoria Secret
10.2021 - CurrentRead More
Omni Experience Manager
Belk
04.2014 - 08.2021Read More
Operations Manager
Belk
10.2005 - 04.2014Read More
University of Phoenix
Bachelor of Science from Business Management
Read More