Sonya Daniel
Benton Harbor,MI
Summary
Demonstrated exceptional attention to detail, punctuality, and reliability in customer service roles for over 10 years. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Delivery Driver/ VMI Machine Technician
Brammall Industrial Supply
Saint Joseph, MI, US
03.2018 - 11.2023
- Ensured that packages were delivered on time to maintain customer satisfaction.
- Reviewed shipping information to find and use the best ways to get all packages to their destinations.
- Organized shipments by their routes to improve delivery operations
- Fostered effective communication and worked with customers to ensure satisfaction and loyalty.
- Conducted regular inventory assessments and replenished supplies in tool vending machines to enhance accessibility for users.
- Helped resolved technical issues in tool vending machines, enhancing reliability and user satisfaction.
- Operated delivery vehicles to transport industrial supplies efficiently and safely.
- Mentored new drivers on best practices for safety and customer service standards.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
Member Service Advisor
United Federal Credit Union
Saint Joseph, MI, US
07.2017 - 02.2018
- Processed transactions and supported customers in our loan, investment, and convenience product services.
- Oversaw the collection of information necessary for loan application completion. Evaluated credit options and proposed solutions to members.
- Supported members and colleagues by answering questions and resolving issues related to our products and services.
- Enhanced member experience by maintaining in-depth understanding of credit union products and services.
Bank Teller
Chemical Bank
Saint Joseph, MI, US
11.2016 - 07.2017
- Handled cash accurately, performed daily counts, and ensured all totals were within the required limits.
- Addressed customer questions to enhance satisfaction and support service excellence.
- Processed all teller transactions to ensure compliance with regulatory standards and enhance customer trust.
- Identified and recommended additional banking products and services to enhance customer satisfaction.
- Executed strategies to meet sales objectives defined by branch leadership.
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Maintained cash drawer integrity, balancing daily transactions to reduce discrepancies.
- Resolved escalated customer issues, maintaining positive relationships.
Store Associate
Meijer
Benton Harbor, MI, US
08.2011 - 08.2015
- Listened to customers to assess what they needed and suggested the right products for them.
- Oversaw stocking and rotation of product inventory to optimize shelf life.
- Coordinated setup and organization of product displays, ensuring brand standards and promotional strategies.
- Oversaw inventory organization and upkeep of back room stock and overstock items to ensure efficient operations.
Education
GED -
Comstock Advanced Education
Comstock Park, MI06.2006
Skills
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers to drive repeat business
- Managed loading and unloading tasks to optimize inventory movement and storage efficiency
- Achieved high levels of customer satisfaction through effective banking solutions Enhanced operational efficiency by optimizing workflow processes Drove team success by promoting a culture of accountability and excellence
- Managed route planning and vehicle maintenance to optimize delivery efficiency
- Executed daily warehouse tasks, including receiving, organizing, and shipping products to ensure timely delivery
- Navigated routes to deliver goods and services while adhering to safety regulations
Certification
Driver's License
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Delivery Driver/ VMI Machine Technician
Brammall Industrial Supply
03.2018 - 11.2023
Member Service Advisor
United Federal Credit Union
07.2017 - 02.2018
Bank Teller
Chemical Bank
11.2016 - 07.2017
Store Associate
Meijer
08.2011 - 08.2015
GED -
Comstock Advanced Education