Sonya Fernandez
HOLLYWOOD,FL
Summary
Results-oriented professional with a strong focus on process and procedure. Exceptional leadership skills and consistently exceeds staff performance expectations. Proactively identifies opportunities for team improvement. Known for high integrity, attention to detail, and excellent decision-making abilities.
Overview
37
37
years of professional experience
Work History
Correctional Sergeant Liasion
Miami-Dade Corrections
Miami, FL
12.1985 - 12.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Arts - Public Administration
Barry University
Miami, FL12-2006
Skills
- Counseling/ Interpersonal techniques
- Precision in Detail
- Rule Enforcement
- Work Planning
- Ethical Conduct Principles
- Immediate Customer Resolution
- Issue Resolution
- Client Communication Skills
- Process Improvement Skills
- Customer Service
- Critical Thinking for Problem Resolution
- Performance Evaluations
Affiliations
- Heart 2 Heart volunteer. Deliver meals to the elderly on a weekly basis. Assess well being and document any concerning findings or client concerns.
- Volunteer on a weekly basis at Hollywood Community Church Pantry issuing donated food items.
Languages
English
Professional
Accomplishments
- Received numerous accomodations and awards for professionalism and communication skills.
References
References available upon request.
Timeline
Correctional Sergeant Liasion
Miami-Dade Corrections
12.1985 - 12.2022
Bachelor of Arts - Public Administration
Barry University
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