Sonya M. Govier
Horrocks & Co.
Battle Creek
19
years of professional experience
Customer Service Representative supporting shoppers with 2+ customer issues per shift, 5+ product lookups per shift, product questions, checkout issues, and transaction resolution in fast-paced retail settings. Handles cash and card payments, helps solve item-scanning problems, and keeps customers moving through service lines with clear communication. Draws on retail and financial service experience to provide calm, accurate support.
Work History
Cashier
1 Year 6 Months- Process 80-100 customer transactions daily at the register while maintaining a steady checkout flow.
- Ring up and bag customer purchases accurately at the cashier line.
- Accept cash and credit card payments while keeping register activity organized and efficient.
- Assist customers with locating merchandise and answering basic service questions on the sales floor.
- Confirm customers leave with all purchased bags before they exit the checkout area.
- Use strong communication and time management to support a fast-paced front-end environment.
Cashier
2 Months- Monitored 10 registers during checkout to confirm items scanned correctly and reduce transaction errors.
- Handled 150-200 customer transactions daily at self-checkout while helping shoppers complete purchases and locate items.
- Resolved self-checkout computer issues by guiding customers through payment steps and basic system prompts.
- Directed customers to products when items would not scan, keeping lines moving and reducing checkout delays.
- Supported smooth self-checkout operations by staying attentive to scanning accuracy across multiple lanes.
Indirect Loan Servicer / Funder
1 Year 10 Months- Funded 6-8 loans daily after uploading completed files into the credit union system.
- Reviewed 20-25 retail contracts weekly for data accuracy and updated records in the CUDL workflow.
- Communicated with dealerships to provide loan status updates and resolve questions during processing.
- Maintained accurate loan records while using CUDL to verify contract details and update files as needed.
- Managed multiple loan files in a fast-paced environment while supporting timely processing from upload through funding.
Loan Set Up Specialist
5 Years 8 Months- Contacted 50-60 borrowers weekly to request missing documents or coordinate signature collection when needed.
- Entered 10-12 mortgage documents daily, reviewed details for accuracy, and uploaded records to the electronic filing system.
- Ordered title work, appraisals, and employment verifications to keep loan files moving toward closing.
- Scheduled closings with title companies and sent final closing disclosures and homeowner's insurance documents.
- Answered phones, greeted potential clients, and kept the office running smoothly during a fast-paced environment.
- Handled sensitive information carefully while maintaining confidentiality across mortgage records and borrower communications.
- Ordered supplies, tracked office needs, and kept administrative materials stocked for daily workflow.
Recruiter/On-Site Supervisor
5 Months- Updated candidate profiles weekly with 45-50 records to keep hiring information accurate and current.
- Made 50 calls per day to contact potential employees, discuss open positions, and move candidates into the hiring pipeline.
- Scheduled appointments and interviews with qualified applicants, coordinating availability and next steps.
- Served as on-site liaison between factory employees and company leaders, addressing questions and concerns promptly.
- Maintained organized records and communicated clearly with candidates throughout the recruitment process.
Bookkeeper
8 Years 1 Month- Balanced 1-2 statements monthly to maintain clean records and catch discrepancies promptly.
- Processed 5-10 bill payments weekly to keep vendor accounts current and support accurate bookkeeping.
- Recorded deposits accurately and maintained supporting paperwork for organized financial records.
- Prepared tax-season files using Quick books Pro and organized documents for filing.
- Kept bookkeeping records organized with careful data entry and consistent filing.
Teller/Loan Clerk
4 Years 2 Months- Handled 100+ customer account inquiries weekly, providing clear answers on balances and account activity.
- Processed 60-90 cash transactions daily while maintaining accurate balances and courteous service.
- Opened secondary savings and money market accounts, accurately completing new account paperwork and disclosures.
- Verified loan and mortgage documents for accuracy, supporting clean records and timely processing.
- Maintained organized filing systems for account, loan, and property tax records.
- Processed property tax and insurance payments accurately, supporting member account obligations.
- Answered incoming phone calls and directed questions to the appropriate team or account resource.
Education
- General Studies
High School Diploma
Skills
Microsoft Office Suites
data entry with accuracy
10 Key
handling cash
phone skills
Quick books Pro
detailed oriented
organized
manage multiple tasks in a fast-paced environment
quick learner
maintain
confidentiality
excellent communication
self-starter
customer focused
Customer assistance
Payment collection
Cash drawer management
Product and service sales
Point of sale operation
Customer Relations
Cash register systems
Money handling
Multi-tasking skill
Time management strength
Sales expertise
Cash Handling
Till counting
Interpersonal ability
Timeline
Cashier
Horrocks & Co.
04.2025 - CurrentRead More
Cashier
Walmart Inc
02.2025 - 04.2025Read More
Indirect Loan Servicer / Funder
Kellogg Community Credit Union
07.2022 - 05.2024Read More
Loan Set Up Specialist
AmeriFirst Home Mortgage – started working remotely
10.2016 - 06.2022Read More
Recruiter/On-Site Supervisor
Access Point
11.2015 - 04.2016Read More
Teller/Loan Clerk
Post Community Credit Union
01.2011 - 03.2015Read More
Bookkeeper
Battle Creek Door
01.2008 - 02.2016Read More
Family Altar Christian School
High School Diploma
Read More
Kellogg Community College
from General Studies
Read More