Sonya Hendrickson
Cadillac
Summary
Dynamic professional with a proven track record at Dunegrass, excelling in customer service excellence and complaint handling. Skilled in teamwork and communication, consistently delivering results under pressure while supporting sales targets and strategic goals.
Overview
12
12
years of professional experience
Work History
Instore Customer Consultant
Dunegrass
10.2023 - Current
- Provided personalized customer service, addressing individual needs and preferences effectively.
- Demonstrated extensive product knowledge, assisting customers in selecting suitable items.
- Resolved customer inquiries efficiently, ensuring satisfaction and repeat business.
- Collaborated with cross-department teams to streamline order processing and fulfill customer requests.
- Processed customer orders accurately, minimizing errors and improving order fulfillment times.
Sales Manager's Assistant
Grand Traverse Vapor
09.2013 - 03.2020
- Improved client relations by promptly addressing inquiries and resolving issues.
- Supported the Sales Manager in setting targets and devising action plans to achieve goals consistently.
- Handled order processing tasks efficiently, ensuring timely delivery of products and high levels of customer satisfaction.
- Prepared detailed reports for senior management, highlighting sales performance and opportunities for improvement.
Education
High School Diploma -
McBain Rural Agriculture
McBain, MI05.2011
Skills
- Complaint handling
- Active learning
- Teamwork
- Customer service
- Calm and professional under pressure
- Reliability
- Excellent communication
- Customer service excellence
- Phone etiquette
Timeline
Instore Customer Consultant
Dunegrass
10.2023 - Current
Sales Manager's Assistant
Grand Traverse Vapor
09.2013 - 03.2020
High School Diploma -
McBain Rural Agriculture