Sonya Herring
Monroe ,GA
Summary
I am an accomplished professional, looking to join your team. I am a people person and love meeting new people and gaining new friendships. I am currently serving as the treasurer on our HOA board in our neighborhood ,since I retired in December 2021 I have been the caregiver for my great nephew Jett Sheffield who currently attends George Walton Academy. He will be in K5 2025/2026 school year. In the summer of 2024 Jett and I joined the summer reading program at the Walton County library where we read 150 books that summer and Jett learned to read 4 on his own we were at the top of the leaderboard, we would go to the library five days a week and check out 5 to 10 books. take them home and read them together. Jett and I both love to read. Jett loves to learn , I have the opportunity to help him every day as we do his homework assignments. I would love the opportunity to be a substitute teacher for lower school. I am available five days a week anytime I take Jett to school and I pick Jett up every day.
Thank you for your consideration.
Overview
21
21
years of professional experience
Work History
Personal Banker
Wells Fargo & Company
Monroe, GA
11.2016 - 11.2021
- Maintained daily cash drawer balance to support accurate cash flow reporting.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Stayed informed on financial products, services, and promotions to enhance customer support.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Service Manager
Wells Fargo & Company
Covington, GA
06.2008 - 11.2016
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Selected, educated, and led service personnel to accomplish organizational aims.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Monitored service staff performance and provided feedback for improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Teller
Wells Fargo & Company
Lilburn, GA
03.2001 - 06.2008
- Leveraged interpersonal communication skills to enhance client interactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Education
High School Diploma - Early Childhood Education
Screven County High School
Sylvania, GA06.1980
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Positive attitude
- Attention to detail
- Verbal and written communication
Timeline
Personal Banker
Wells Fargo & Company
11.2016 - 11.2021
Service Manager
Wells Fargo & Company
06.2008 - 11.2016
Teller
Wells Fargo & Company
03.2001 - 06.2008
High School Diploma - Early Childhood Education
Screven County High School