Sonya Jackson
Norfolk State University
Chesapeake,VA
1
Certification
36
years of professional experience
I have worked in Higher Education over 20 years and have held almost every position in the Bursar's office with increasing levels of responsibility. As the current Assistant Bursar at Norfolk State University I am familiar with the operation and will be able to use my experience and knowledge to continue to lead the organization in a positive direction.
Work History
Assistant Bursar
13 Years 1 Month- Manage all aspects of Student Accounts Receivables and recommend policy and procedural changes to improve compliance, customer service and operational efficiency.
- Supervise A/R staff for the processing of individual student account charges, adjustments, and financial aid refunds.
- Oversees the posting of financial aid, the set up and monitoring of NELNET payment plans, and the posting and the allocation of all university student deposits for enrollment, New Student Orientation, and housing.
- Monitor student billings and delinquent notices for appropriate collection activity to decrease level of receivables. Review and monitors credit balances for refunds and/or escheatment.
- Monitors student accounts receivable write-offs. Prepare quarterly report for STAR.
- Ensure accounts are submitted to Department of Taxation. Oversees the processing of Bankruptcy documents.
- Manage the registration process and customer service efforts through coordination with the appropriate offices
- Coordinates scheduling for NSO and updates presentations.
- Responsible for all aspects of class cancellation.
Student Account Representative
2 Years 7 Months- Reviewed and input student financial aid funding information, assisted students with financial aid process, and ensured campus compliance with current financial aid guidelines.
- Provides outstanding customer service to students and staff members as demonstrated through responsiveness, helpfulness, friendliness, professionalism, and in-depth job knowledge.
- Posted student payments, third party contracts, promissory notes, and deferral contracts accurately and timely.
- Communicated with students and sponsors regarding past due invoices and generated collection letters to facilitate timely payments.
Accounting Manager
10 Years 9 Months- Supervised the Accounts Receivable, Accounts Payable, Payroll, and Customer Service staff.
- Reconciled all general ledger accounts monthly by identifying and correcting errors.
- Supervised Accounts Receivable, Accounts Payable, Payroll, and Customer Service staff to ensure efficient operations and accurate financial reporting.
- Supervised the processing and depositing of all payments by the Accounts Receivable staff.
- Prepared documentation for bank financing and insurance underwriting to support organizational funding and risk management.
- Coordinated the monthly physical inventory process.
- Developed and supervised the weekly pricing structure.
- Collaborated with vendors, customers, and corporate representatives to resolve issues, generate new business opportunities, and maintain strong account relationships.
Accounts Receivable Supervisor
8 Years 10 Months- Ensured the AR staff collected past due accounts.
- Set clear work goals to guide team performance.
- Maintained quality control in AR office by auditing work for accuracy, enhancing operational integrity.
- Processed journal entries and make appropriate account adjustments.
- Established work goals and objectives.
- Prepared and submitted the annual tax debt setoff to the state of Virginia
Education
MBA - Business Administration - Spec in Accounting
BBA - Business Administration - MINOR IN ACCOUNTING
Skills
Team leadership
Problem identification
Financial software
Verbal and written communication
Analytical thinking
Team motivation
Certification
- Bursar Professional Certificate Program, Professional Development Group III - November 7, 2025
- Received Sylvia A. Sutton service award from NSU's TRIO office - April 26, 2024.
- Faculty & Staff Appreciation award from NSU's Athletic Department - March 4, 2024.
Timeline
Assistant Bursar
Norfolk State University
07.2013 - CurrentRead More
Student Account Representative
Strayer University
12.2010 - 07.2013Read More
Accounting Manager
Let Us Produce
08.1999 - 05.2010Read More
Accounts Receivable Supervisor
Old Dominion University
10.1990 - 08.1999Read More
Saint Leo University
MBA from Business Administration - Spec in Accounting
Read More
Strayer University
BBA from Business Administration - MINOR IN ACCOUNTING
Read More