SONYA KING
TAMPA,FL
Summary
Dedicated, reliable, and highly organized professional seeking a position where I can leverage my extensive communication and interpersonal skills. Eager to contribute to a team-oriented environment while continuing to grow both personally and professionally through ongoing learning and collaboration.
Seeking to leverage strong problem-solving abilities and communication skills in a dynamic support or operations role within a growth-oriented organization
Overview
27
27
years of professional experience
Work History
Cashier
Burger King
02.2023 - Current
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
KGI Operations
08.2024 - 03.2025
- Responded to member inquiries regarding medical claims, benefits, eligibility, prior authorizations, and enrollment updates while ensuring compliance with HIPAA guidelines.
- Interpreted insurance policies to determine coverage details and patient financial responsibilities, including verification of ICD-10 codes per CMS guidelines.
- Maintained high performance in productivity, quality, and schedule adherence while navigating multiple systems during live calls.
- Resolved enrollment discrepancies, updated member records, and addressed inquiries received via phone and written correspondence.
Customer Support Analyst
Syniverse
06.2005 - 11.2023
- Analyzed and resolved customer-reported technical issues related to system functionality, accessibility, and performance, ensuring first-touch resolution whenever possible.
- Logged and tracked support tickets according to established procedures, ensuring timely updates and resolution based on severity level and service standards.
- Collaborated with Network Operations Center (NOC) and second level support teams to address and resolve complex technical issues effectively.
- Maintained clear and consistent communication with internal departments including Sales, Marketing, and Product support to drive customer satisfaction.
- Met individual and departmental performance goals while supporting a seamless customer communication experience.
Court Clerk
Clerk of the Circuit Courts Hillsborough County
06.1999 - 09.2004
- Review case records to identify pending action items and case status.
- Schedule hearings, and services; prepare and distribute notices.
- Access & update case information using court specific software.
- Responsible for maintaining court records, managing documents, and assisting judges during court proceedings.
- Attend, monitor, and document in-person court hearings.
- Receive & return phone calls with walk-in court participants.
- Work independently while collaborating with judges, judicial assistants, & staff members.
- Draft and distribute miscellaneous notices, orders, dockets, and final judgements.
Education
High School Diploma -
Thomas Jefferson High School
06-1983
Skills
- Effective communication
- Shorthand 10-key by touch
- Team Player
- Active listening
Timeline
Customer Service Representative
KGI Operations
08.2024 - 03.2025
Cashier
Burger King
02.2023 - Current
Customer Support Analyst
Syniverse
06.2005 - 11.2023
Court Clerk
Clerk of the Circuit Courts Hillsborough County
06.1999 - 09.2004
High School Diploma -
Thomas Jefferson High School