SONYA L. JORDAN
Harrisburg,PA
Summary
A dedicated, innovative, results-oriented candidate, with a diverse background in internal and external relations and office equipment. A team-oriented business professional with outstanding leadership qualities, communication, organization and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Data Entry Clerk
Signature Staffing / Maximus
Harrisburg, PA
07.2025 - 04.2026
- Entered and verified data into company database for accuracy and completeness, for government-sponsored health and human services program.
- Processed large volumes of information while maintaining high attention to detail.
- Implemented quality assurance practices to prevent mistakes in the enrollment process.
Night Shift Clerk
FEESER’S FOOD DISTRIBUTORS
Harrisburg, PA
05.2023 - 11.2023
- Administrative duties for the dry and freezer offices.
- Responsible for taking the attendance of employees and documenting the nightly error reports on the excel spreadsheet.
- Filling out disciplinary forms for employees: tardiness, absent from work without an acceptable reason, having errors when selecting product(s) to be shipped, or the overall behaviors of the employees.
- Contacting the delivery driver to accurately set up products to be delivered to Hershey Amusement Park.
- Constant contact with the jockeys to have the delivery trucks parked in the correct docks and removed promptly when loaded; constant communication with the loaders to make sure the product is loaded onto the correct trucks.
- Emailing various departments using Microsoft Outlook. Printing documents, and retrieving and distributing mail.
- Answering the telephones.
General Clerk
UNITED CONCORDIA COMPANIES INC.
Camp Hill, PA
03.2020 - 04.2023
- Support Government Business Operation’s (GBO) primary goal of meeting and exceeding all contractual performance standards.
- Assignments include: ADDP and TDP claims and inquiries
- E-mailing claims, foreign claims and inquires to various departments for processing
- ADDP: Database (e-mails) and faxes – Customer Service, Dental Care Finder and Dental Claim Manager
- GBO (TDP): Database (e-mails) and faxes – CONUS, FHFA, OCONUS- foreign claims and inquiries, and PA GHP- Gateway
- Printing, batching, scanning and filing OCONUS foreign claims
- Indexing: Authorizations and Appealing dental claims
- DART: Active Duty Dental Program – Creating new authorizations and appeals and researching authorizations and appeals
- ADDP Print Authorization Schedule: mailing authorization confirmation letters to dental offices and members.
- Handling incoming mail
- Ordering various office supplies and coordinating with maintenance to replace the shred bins
- Shipping office equipment to employees who now work from home: headsets, keyboards, etc.
Associate Mail Coordinator
HIGHMARK
Camp Hill, PA
11.2016 - 03.2020
- Sync TAs for early morning directory update
- Sort incoming mail and reports by stations into Mosler Cars; Complying with loading instructions; Log volume
- Place incoming Accounts Payable bags on mail sorting table for agent pick up/sign-off
- Sort incoming Blue Mail from the Internal Mail Tub and other small accountable items; Record volume and deliver
- Complete 9AM, 1PM and 2:30PM pick up and deliveries
- Pick up Incoming Mail from dedicated bins in sorting area for bldg. 1, bldg. 2, Satellite bldgs. and former Highmark bldgs. on a routine schedule throughout the day; Log mail volumes and letter counts
- Receive incoming UPS, Fed-Ex, USPS material via the Send Suite Tracking System; Deliver to designated areas
- Unload Incoming Mosler Cars: Outgoing and Internal mail to dedicated bins/tubs
- Sort, distribute and log volume of the Internal mail from Satellite bldgs. delivered by the Transportation Drivers
- Sort the Outgoing Blue Mail to the Western Regions
Culinary Associate 1
COUNTRY MEADOWS RETIREMENT COMMUNITY
Mechanicsburg, PA
04.2016 - 10.2016
- Morning Prep. Duties: Prepare the produce trays for various kitchens
- Cook, deliver (to various kitchens) and serve breakfast and lunch for the residents
- Prepare the lunch and dinner menu items for the following day’s menu
- Deliver produce items to the various kitchens
- Clean the main kitchen and my designated kitchen: dishes, floors, shelves, ovens, walk-in refrigerators and stock rooms
- Test sanitizer solution for proper cleaning for the kitchen equipment
EDI FISS Credentialist
STAFFMARK STAFFING/ NOVITAS SOLUTIONS
Mechanicsburg, PA
06.2015 - 04.2016
- Process new requests and change requests to existing Direct Data Entry login ID numbers
- Maintain the Provider Security Oracle Database System
- Communicate with providers to review enrollment form errors and explain correction procedures
- Communicate with the Diversified Service Options Security Team and Companion Data Systems Security Team
Claims Processor
STAFFMARK STAFFING/ HIGHMARK
Camp Hill, PA
01.2015 - 04.2015
- Process claims in the Oscar system for Highmark members
- Review existing claims to resolve suspensions/errors to allow claims to further process through final adjudication and payout
- Special Project: Working suspensions on Highmark member’s claims
Appeals Clerk for Medicare Part A
STAFFMARK STAFFING/ NOVITAS SOLUTIONS
Mechanicsburg, PA
12.2013 - 12.2014
- Mail patients their Medicare decisions
- Schedule hearing dates for patients regarding their Medicare decisions
- Gather Medicare patient’s medical records and mail to off-site facility for scanning
- Download Medicare patient’s medical records for DC burning and mail to off-site facility for storage
Receptionist/Secretary
DRAYER PHYSICAL THERAPY INSTITUTE
Harrisburg, PA
09.2012 - 10.2013
- Promptly direct incoming calls to proper personnel in a courteous manner
- Greet patients; obtain new patient information; create patient charts; schedule appointments and perform follow-up calls on no-shows and cancellations
- Assist the Office/Billing Manager or Billing/Collections Representative with other clerical support duties: filing, typing, making copies, insurance verifications and review patient payment policies with new patients
- Compute the current days and future patient census report in excel and on the Drayer website
- Maintain the overall appearance of the front office and lobby
FMS Technician
CENTER FOR INDEPENDENT LIVING OF CENTRAL PA
Camp Hill, PA
07.2010 - 04.2012
- Act as the Consumer Budget Liaison including:
- Facilities communication between Internal and External Service Coordinators and appropriate Fiscal Staff
- Assist in monitoring budget usage and alerts Service Coordinators of over or under utilization of services
- Assist in review of Consumer Budget revisions for accuracy and thoroughness
- Process payroll Services billing, refunds, adjustments and claim denials
- Reconcile, correct and apply adjustments to billing records
- Assist with preparation of bi-weekly checks for mailing
- Prepare and mail any paperwork or reports as directed by the Director of Payroll Services; Filing, data entry and reconciling reports as directed
- Proficiency in Microsoft Word and Excel required; detail oriented; demonstrate good communication skills and legible handwriting; able to perform routine clerical work; follow work assignments, oral and written
Office Manager
CONSTRUCTION & GENERAL LABORERS’ LOCAL 1180
Harrisburg, PA
03.2005 - 07.2010
- Answer and monitor an average of 30-50 calls per day from union members, various contractors and walk-ins
- Contact members when employment is available with contractors
- Develop and cultivate good member and contractor relations by responding to their needs consistent with Labor standards and business practices
- Daily update of Labor Out-of-Work lists
- Process monthly dues payments for members; office weekly deposits; rental payments
- Process the Union meeting paperwork: monthly financials, Executive Board checks, Business Manager’s Report and typing of the meeting minutes
- Responsible for the payroll of the office staff and the Executive Board
- Process the Federal and State tax payments; Per-Capita tax payments, including the office monthly bill payments
- Work with the Labor Accountant: balancing monthly bank statements, yearly office audits and daily office business, (i.e. QuickBooks)
- Distribute and process of daily mail
- Recommend and implement improvements to the Labor business process to maximize efficiency and productivity
- Participate in special projects and perform additional duties as required
Education
High School Diploma - Computer Programming
Thompson Institute
High School - undefined
John Harris High School
06-1990
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
Timeline
Data Entry Clerk
Signature Staffing / Maximus
07.2025 - 04.2026
Night Shift Clerk
FEESER’S FOOD DISTRIBUTORS
05.2023 - 11.2023
General Clerk
UNITED CONCORDIA COMPANIES INC.
03.2020 - 04.2023
Associate Mail Coordinator
HIGHMARK
11.2016 - 03.2020
Culinary Associate 1
COUNTRY MEADOWS RETIREMENT COMMUNITY
04.2016 - 10.2016
EDI FISS Credentialist
STAFFMARK STAFFING/ NOVITAS SOLUTIONS
06.2015 - 04.2016
Claims Processor
STAFFMARK STAFFING/ HIGHMARK
01.2015 - 04.2015
Appeals Clerk for Medicare Part A
STAFFMARK STAFFING/ NOVITAS SOLUTIONS
12.2013 - 12.2014
Receptionist/Secretary
DRAYER PHYSICAL THERAPY INSTITUTE
09.2012 - 10.2013
FMS Technician
CENTER FOR INDEPENDENT LIVING OF CENTRAL PA
07.2010 - 04.2012
Office Manager
CONSTRUCTION & GENERAL LABORERS’ LOCAL 1180
03.2005 - 07.2010
High School - undefined
John Harris High School
High School Diploma - Computer Programming
Thompson Institute
AREAS OF EXPERTISE
- Office Management
- Internal/External Customer Relations
- Team Building
- Succession and Goal Management
- Policy and Best Practices
PERSONAL INFORMATION
I have had many years of Customer Service and Administrative experience. I have a positive and pleasant work ethic. I am a team player. If I do not have an immediate answer to a question, I WILL do the necessary research to get the information.