Sonya Mance
Casselberry,United States
Summary
Dependable and adaptable professional with experience in customer service, supervision, scheduling, and daily operations. Strong communicator with a calm, solutions-focused approach and a proven ability to work well with diverse teams and the public. Open to new opportunities across multiple industries and quick to learn new systems and processes.
Overview
14
14
years of professional experience
Work History
Station Supervisor
Allegiant Airlines
08.2023 - 11.2025
- Streamlined operational processes at Allegiant Airlines by optimizing staff schedules and ensuring timely departures.
- Directed ground staff team to ensure operational excellence while adhering to safety regulations.
- Exhibited strong work ethic and commitment to rapid learning in dynamic airport environments.
- Conducted regular audits to support adherence to operational protocols. Assisted in implementing improvements that enhanced efficiency and minimized delays. Facilitated communication between departments to improve response times and operational efficiency at Allegiant Airlines.
Passenger Service Manager
Orlando Sanford Airport
06.2022 - 01.2023
- Mediated staff member conflicts by actively listening to concerns and facilitating constructive dialogue.
- Facilitated training sessions for new employees on established protocols and customer service standards.
- Mentored and coached team members to enhance productivity and performance standards.
Passenger Service Supervisor
Orlando Sanford Airport
10.2014 - 06.2021
- Recruited, trained, and inspired employees to deliver outstanding passenger care and support.
- Oversaw team member schedules and delegated work assignments to optimize productivity.
- Oversaw security measures and enforced operational protocols.
Passenger Service Agent
Orlando Sanford Airport
08.2011 - 10.2014
- Oversaw security measures and enforced operational protocols.
- Delivered exceptional customer service by actively engaging with customers and employing effective listening and interpersonal skills.
- Oversaw team member schedules and delegated work assignments to optimize productivity.
Education
High School Diploma -
Norris High
Firth, NESkills
- Strong verbal and written communication
- Excellent customer service skills
- Dependable, punctual, and reliable
- Strong work ethic and positive attitude
- Ability to multitask in fast-paced environments
- Problem-solving and decision-making skills
- Team player with the ability to work independently
- Time management and organizational skills
- Attention to detail and accuracy
- Ability to follow policies and procedures
- Adaptable and quick to learn new tasks
- Professional phone and email etiquette
- Basic computer skills (email, data entry, scheduling)
Timeline
Station Supervisor
Allegiant Airlines
08.2023 - 11.2025
Passenger Service Manager
Orlando Sanford Airport
06.2022 - 01.2023
Passenger Service Supervisor
Orlando Sanford Airport
10.2014 - 06.2021
Passenger Service Agent
Orlando Sanford Airport
08.2011 - 10.2014
High School Diploma -
Norris High