Sonya Marable
Houston,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Owner
SaniClean Janitorial Service
Charlotte, NC
08.2012 - Current
- Analyzed financial information to prepare financial statements including weekly, monthly and annual accounts for management, including account analysis and reconciliations of bank accounts
- Resolved accounting discrepancies and irregularities
- Created process and procedures for all employees
- Provided financial audit preparation and coordinate audit processes
- Oversea field employees
- Managed payroll and monthly invoices
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Managed over 50 employees and over 75 business accounts.
Scheduler
Complete Care Home
11.2018 - 04.2020
- Coordinate schedule, mediate, and log all staffing and dispatching activity utilizing integrated software systems
- Increased customer service success rates by quickly resolving issues.
- Maintain and staff regular attendance at office to execute home health job responsibilities in healthcare
- Attend daily meetings to discuss schedules for CNA's and RN's
- Provide daily reports to Administrator
- Schedule follow up with all employees and Client issues to ensure problems are resolved and communicated
- Responsible for scheduling patient appointments
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Scheduler
Atlantic Coast Home Care
02.2008 - 08.2012
- Maintained client and caregiver schedules with an emphasis on creating high quality matches and development
- Coordinated schedule, mediate, and log all staffing and dispatching activity utilizing integrated software systems
- Maintained and staff regular attendance at the office to execute home health job responsibilities
- Coordinated schedule, mediate, and log all staffing and dispatching activity utilizing integrated software systems
- Worked closely with company owner to ensure patients and employees adhere to scheduling policies
- Attend daily meetings to discuss schedules for CNA's and RN's
- Schedule follow up with all employees and Client issues to ensure problems are resolved and communicated
- Responsible for scheduling patient appointments
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Education
High School -
Burns High School
Shelby, NC05.1989
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Planning and execution
- Business marketing
- Business management and development
- Staff hiring
- Customer service management
- Desktops, laptops, and mobile devices
- Employee performance management
- New business launch
Timeline
Scheduler
Complete Care Home
11.2018 - 04.2020
Owner
SaniClean Janitorial Service
08.2012 - Current
Scheduler
Atlantic Coast Home Care
02.2008 - 08.2012
High School -
Burns High School
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