Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Merrill

HOUSTON,TX

Summary

Hardworking Professional demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

22
22
years of professional experience

Work History

Manager, OSP Planning, Engineering and ROW

AT&T
Houston, Texas
08.2014 - 07.2026
  • Responsible for contractor Engineering companies fielding and designing for the South Texas Fiber Overbuild project and fiber to business initiatives
  • Responsible for issuing all purchase orders, approving change orders and invoices for the SE ASE initiative from 2020-2025
  • Responsible for managing all Building Access Agreements, Easement Encroachments and releases for the entire district
  • Responsible for overseeing Structure Access and CLEC Applications for the entire district
  • Responsible for directing the ROW Contractor's work to review subdivision Utility Easements (UEs), Homeowner Associations (HOA) Access, railroad, pipeline and road right-of-way
  • Oversaw implementation of new technologies and systems for operational efficiency.
  • Facilitated communication between departments to resolve operational challenges.

Mgr. Engineer, OSP, Planning, Design and ROW

AT&T
Houston, Texas
06.2007 - 08.2014
  • Managed coordination with contractors and engineers to complete the FTTN build initiative
  • Managed project timelines and resource allocation for operational efficiency.
  • Worked Hurricane Restoration before, during and after Hurricane Ike
  • Responsible for cable inventory on construction yard
  • Responsible for all construction jobs placed in SE Houston market

Customer Service Representative

AT&T
Houston, Texas
09.2004 - 06.2007
  • Provided exceptional support to customers through phone and chat interactions in the Resolution Department.
  • Resolved customer inquiries using knowledge of AT&T products and services.
  • Escalated complex issues to appropriate departments for timely resolution.
  • Received, screened, tested, analyzed, and updated trouble reports.

Education

Deer Park High School
Deer Park, TX

Skills

  • Rights-of-way Coordination
  • Project Management
  • Field Engineering
  • Utility Collaboration
  • Contract Negotiation
  • Project Monitoring
  • Status Updates
  • Issue Resolution
  • Client Relations
  • Relationship Management
  • Problem-Solving Skills

Timeline

Manager, OSP Planning, Engineering and ROW

AT&T
08.2014 - 07.2026

Mgr. Engineer, OSP, Planning, Design and ROW

AT&T
06.2007 - 08.2014

Customer Service Representative

AT&T
09.2004 - 06.2007

Deer Park High School
Sonya Merrill