Sonya Montgomery
Charlotte
Summary
Dedicated leader and service-oriented professional with over six years of experience supporting customer operations and team performance in fast-paced environments. Known for cultivating strong working relationships, maintaining operational excellence, and supporting organizational goals through dependable execution and collaboration. Founder of Inspired Living Co., an emerging nonprofit initiative focused on community engagement and resource development. Currently pursuing an Associate of Science in Business Administration to expand leadership, administrative, and operational skill sets. unwavering dedication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
The Home Depot
07.2023 - Current
- 2 years 6 months
Business Owner
The Proverbial Woman Cleaning Services.LLC
01.2021 - 03.2023
- Home Improvement
- 5 years
Personal Trainer
Pulse Fitness
12.2023 - 06.2024
- 2 years
Front End Supervisor
The Home Depot
04.2021 - 07.2023
- Front end manager
- 2 years 4 months
Assistant Manager
Irie Nation restaurant and bar
01.2017 - 01.2022
- 9 years
Customer Service Lead
The Home Depot
10.2020 - 04.2021
- 7 months
Customer Service Representative
The Home Depot
02.2020 - 04.2021
- 1 year 3 months
Cashier
The Home Depot
10.2019 - 02.2020
- 5 months
Sales Representative
giftpalace
02.2011 - 12.2016
- 5 years 11 months
Education
High School Diploma -
Heart trust
Associate of Science - AS - Business Administration and Management, General
Central Piedmont Community College
12.2027
Certificate - Sports and Exercise
International Sports Science Association (ISSA)
03.2023
GED - Business Administration and Management, General
Central Piedmont Community College
Charlotte, NC11-2022
Skills
- Effective leadership
- Customer engagement
- Employee training
- Customer service
- Entrepreneurial leadership
- Coaching and mentoring
- Human resources management
- Entrepreneurial personality
- Staff management
- Verbal and written communication
- Business administration
- Operations management
- Public speaking
- Professional networking
- Relationship building
Certification
Certified Personal Fitness Trainer - Health Fitness Instructor (CPFT-)
Languages
English
Full Professional
Timeline
Personal Trainer
Pulse Fitness
12.2023 - 06.2024
Customer Experience Manager
The Home Depot
07.2023 - Current
Front End Supervisor
The Home Depot
04.2021 - 07.2023
Business Owner
The Proverbial Woman Cleaning Services.LLC
01.2021 - 03.2023
Customer Service Lead
The Home Depot
10.2020 - 04.2021
Customer Service Representative
The Home Depot
02.2020 - 04.2021
Cashier
The Home Depot
10.2019 - 02.2020
Assistant Manager
Irie Nation restaurant and bar
01.2017 - 01.2022
Sales Representative
giftpalace
02.2011 - 12.2016
Certificate - Sports and Exercise
International Sports Science Association (ISSA)
High School Diploma -
Heart trust
Associate of Science - AS - Business Administration and Management, General
Central Piedmont Community College
GED - Business Administration and Management, General
Central Piedmont Community College