Sonya paddy
Oil City,LA
Summary
Dynamic professional with proven expertise in customer service and strong multitasking, honed at RED LOBSTER and other establishments. Excelled in enhancing customer satisfaction and exceeding sales targets through effective communication and professionalism. Demonstrates exceptional team collaboration and active listening, ensuring high-quality service and operational efficiency.
Overview
5
5
years of professional experience
Work History
WAITRESS
RED LOBSTER
09.2022 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress Trainer
SAMS SOUTHERN EATERY
06.2021 - 09.2022
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
TIKET CLERK
TOWN OF OIL CITY
06.2019 - 06.2021
- Maintained up-to-date knowledge of events, promotions, and pricing structures to provide accurate information to customers.
- Managed cash handling responsibilities, adhering to strict financial protocols and security measures.
- Consistently met or exceeded sales targets through proactive selling techniques and excellent customer service skills.
- Performed regular inventory checks on physical tickets, ensuring adequate supply levels at all times.
Education
Associate of Arts - COSMETOLOGY
Kilgore College
LONGVIEW TX12-2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Social skills
- Friendly Communication
- Active Listening
- Scheduling appointments
- Clear Communication
- Men and women haircuts
- Customer Consultation
- Professionalism and Ethics
- Sanitation Practices
- Client Consultations
- Product Knowledge
- Hair Coloring and Highlighting
- Hair coloring expertise
- Bleaching, dyeing, and tinting
- Precision Hair Cutting
Timeline
WAITRESS
RED LOBSTER
09.2022 - 02.2024
Waitress Trainer
SAMS SOUTHERN EATERY
06.2021 - 09.2022
TIKET CLERK
TOWN OF OIL CITY
06.2019 - 06.2021
Associate of Arts - COSMETOLOGY
Kilgore College
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