Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonya Pearson

Mobile

Summary

Dynamic Area Sales Manager with a proven track record at Dillard's, excelling in customer relations and team leadership. Successfully implemented performance metrics, enhancing sales effectiveness and achieving targets. Skilled in training and mentoring staff, fostering a motivated team environment while optimizing store operations and ensuring exceptional customer service.

Overview

7
7
years of professional experience

Work History

Area Sales Manager

Dillard's
10.2017 - 09.2024
  • Cultivated strong relationships with clients to ensure customer satisfaction and loyalty.
  • Led training sessions for new sales associates on product knowledge and customer engagement techniques.
  • Implemented performance metrics to assess team productivity and improve overall sales effectiveness.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.

Store Manager

Gymbroee
06.2017 - 09.2024
  • Managed daily operations to ensure efficient store workflow and customer satisfaction.
  • Trained and supervised staff on company policies and best practices for enhanced performance.
  • Implemented inventory control measures to reduce shrinkage and optimize stock levels.
  • Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
  • Developed schedules and delegated tasks to maintain optimal staffing levels during peak hours.
  • Led team meetings to communicate goals, address challenges, and motivate staff toward achieving targets.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Education

Associate of Science - Business Administration

Alabama A&M University
Normal, AL
05.2000

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership

Timeline

Area Sales Manager

Dillard's
10.2017 - 09.2024

Store Manager

Gymbroee
06.2017 - 09.2024

Associate of Science - Business Administration

Alabama A&M University

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