Sonya Sanie
Fairfax,VA
Summary
Client-focused professional with strong experience balancing relationship-based service and results-driven sales in fast-paced retail environments. Skilled in conducting needs-based conversations, identifying opportunities to add value, and executing accurate transactions while maintaining trust and compliance. Recognized for professionalism, sound judgment, and the ability to convert positive service experiences into long-term client relationships.
Overview
4
4
years of professional experience
Work History
Team Lead
King Arthur Baking Company
08.2024 - Current
- Deliver consultative, high-touch service by engaging customers in needs-based conversations and recommending appropriate products.
- Accurately process transactions while maintaining speed, attention to detail, and adherence to operational procedures.
- Coach team members on converting strong service interactions into incremental sales opportunities.
- Lead onboarding and training to ensure consistent service standards, product knowledge, and customer engagement.
- De-escalate customer concerns professionally, preserving trust, loyalty, and repeat business.
- Recognized for reliability, professionalism, and ability to balance client satisfaction with business outcomes.
Assistant Store Manager
Soft Surroundings
06.2023 - 02.2024
- Supported daily operations while driving both service quality and revenue performance.
- Engaged customers to understand preferences, recommend solutions, and support sales goals.
- Handled cash management, opening and closing procedures, and reporting with accuracy and integrity.
- Managed escalations and sensitive situations, delivering solutions that protected customer relationships and brand reputation.
- Created schedules and adjusted staffing to meet traffic patterns and performance needs.
- Demonstrated leadership, discretion, and strong judgment in a high-responsibility environment.
Research Fellow
Radford University
06.2023 - 09.2023
- Conducted detailed research and analysis requiring precision, documentation, and adherence to structured processes.
- Synthesized complex information into clear, actionable insights for diverse audiences.
- Presented findings at the United Nations PRME Summit in Lisbon, Portugal; recognized for outstanding presentation and communication skills.
- Built skills applicable to explaining products, services, and policies clearly and confidently.
Intern
Farragut Partners LLC
05.2022 - 08.2022
- Tracked legislation and summarized congressional hearings with accuracy and attention to detail.
- Supported stakeholder outreach and relationship maintenance with congressional offices.
- Assisted in client-facing events, reinforcing professionalism, discretion, and organization.
- Developed comfort working with sensitive information in structured, compliance-driven environments. Summarized congressional hearings and tracked legislation relevant to client interests.
Education
Bachelor of Science - Political Science
Radford University
Radford, VA12.2023
Skills
- Client Relationship Management
- Needs-Based Conversations
- Transaction Accuracy
- Sales Support & Referrals
- Customer Experience Excellence
- Problem Resolution & De-escalation
- Compliance & Procedures
- Cash Handling & Operational Accuracy
- Team Leadership & Coaching
- Professional Communication
- Conflict resolution
Timeline
Team Lead
King Arthur Baking Company
08.2024 - Current
Assistant Store Manager
Soft Surroundings
06.2023 - 02.2024
Research Fellow
Radford University
06.2023 - 09.2023
Intern
Farragut Partners LLC
05.2022 - 08.2022
Bachelor of Science - Political Science
Radford University