Sonya Sims
Zephyrhills
Summary
Dynamic Medicare Sales Agent with a proven track record at Humana, consistently exceeding sales targets through expert product presentation and strong customer service. Leveraged CRM tools for efficient enrollment processing and enhanced client retention by addressing concerns proactively. Skilled in lead conversion and active listening, successfully increasing plan enrollments and client satisfaction.
Overview
15
15
years of professional experience
Work History
Medicare Sales Agent
Humana
07.2010 - Current
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Enhanced customer retention rates by proactively addressing any issues or concerns regarding their Medicare plans.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
- Educated seniors on available government assistance programs, helping them make informed decisions about healthcare coverage.
- Maximized sales opportunities, actively identifying new leads through referrals and networking events.
- Conducted thorough needs assessments for each client, recommending the most suitable Medicare plans based on their unique requirements.
- Resolved client inquiries and concerns promptly, ensuring their satisfaction with chosen Medicare plans.
- Built strong relationships with clients for long-term success by providing exceptional customer service and support.
- Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
- Collected premiums on or before effective date of coverage.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
Associate of Science - Radiology
Pasco-Hernando State College
New Port Richey, FL06-2006
Skills
- Goal oriented
- Product presentation
- Cold calling
- Persuasion techniques
- Medicare
- Enrollment processing
- Strong presentation skills
- Customer service
- Problem-solving
- Lead conversion
- Critical thinking
- Customer follow-up
- Active listening
Accomplishments
I achieved Presidents Club 9 years in a row 10 times altogether. Which is awarded to Humana's top sales representatives each year.
Timeline
Medicare Sales Agent
Humana
07.2010 - Current
Associate of Science - Radiology
Pasco-Hernando State College
Similar Profiles
Patricia Y. FrazierPatricia Y. Frazier
Enrollment Specialist at HumanaEnrollment Specialist at Humana
Tim HowardTim Howard
Medicare Agent at HumanaMedicare Agent at Humana
Jenna G. ThielJenna G. Thiel
Enrollment Representative 1 at HumanaEnrollment Representative 1 at Humana