Sonya Smith
A
Columbia Heights,MN
Summary
Accomplished and dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Offering excellent communication skills and good judgment. Dedicated to offering transformative and revitalizing support for ever-changing requirements. Offers strengths in relationship building and policy and procedure optimization.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Independent contractor
Lyft, Door Dash, Fridley Mn
04.2022 - Current
- Pick-up passengers and safely drive them to designated addresses
- Accommodate passengers with comfortable atmosphere via sound, temperature
- 5-star rating on consistent high quality of customer experience
- Make local package deliveries with 100% completion and satisfaction
Public Safety Records Clerk
Hennepin County
Minneapolis, MN
10.2017 - 10.2021
- Booking and releasing juvenile offenders following policy and court decisions
- Communicate with other criminal justice practitioners to ensure compliance with the admissions process
- Experience using NCIC, MNCIS, POR, MGA, CSTS, Odyssey File & Serve, etc
- Interview residents and contact legal guardians during the process to obtain demographical information
- Check and upload outstanding warrants into various computer systems
- Accurately enter information into databases for future review.
Office Specialist II
Minneapolis, MN
03.2017 - 10.2017
- Support three teams, Managed Health Care, Case Assignment and MN Sure Human Service Reps with office essentials such as copies, mailings and maintain databases
- Receive process and sort health care forms while entering participants into ECF database
- Ensuring mail and special bulk print jobs is received and delivered to other locations as requested
- Ordering supplies via APEX and ensuring office supplies are inventoried and available for staff.
Office Specialist II
Minneapolis, MN
05.2013 - 03.2017
- Manage front desk providing direct face-to-face contact with participants of Little Earth programs
- Provide administrative support to child protection social workers
- Create, open and assign workgroup cases to individual staff and close assess and case management files
- Coordinate with other staff for special projects as assigned
- Maintain and update master database for Little Earth Program
- Collect compile, maintain and enter client information into various databases using Word and Excel for weekly and monthly tracking of activities
- Communicate with other Hennepin County staff and contracted staff on various levels.
Human Service Representative
Minneapolis, MN
06.2012 - 05.2013
- Determine eligibility for clients receiving MFIP, healthcare and SNAP
- Process 120 client cases per month
- Issue benefits based on clients eligibility for certain programs
- Answer a high volume of calls from multiple Twin Cities regions
- Assist with client walk-ins daily
- Scan and convert client information to ensure accurate recordkeeping.
Office Specialist
II
Minneapolis, MN
06.2006 - 10.2011
- Support 30+ social workers in Behavioral Health, Chemical Health and Project Child
- Maintain databases to ensure accurate data entry of Client Placement Authorizations, Rule 25 assessments and Group Residential Housing forms, etc
- Prepare court reports and correspondence for social workers as needed
- Reserve rooms for meetings; manage calendars and communication via Lync Messaging.
Education
Bachelor of Science - Criminal Justice
Metropolitan State University
Associates of Science Degree - undefined
Minneapolis Community and Technical College
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INTERNSHIP/VOLUNTEER
Metro ABE Center
08.2015 - 05.2016
undefined
Juvenile Supervision Center
05.2016 - Current
Skills
Data Entry
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Independent contractor
Lyft, Door Dash, Fridley Mn
04.2022 - Current
Public Safety Records Clerk
Hennepin County
10.2017 - 10.2021
Office Specialist II
03.2017 - 10.2017
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Juvenile Supervision Center
05.2016 - Current
undefined
INTERNSHIP/VOLUNTEER
Metro ABE Center
08.2015 - 05.2016
Office Specialist II
05.2013 - 03.2017
Human Service Representative
06.2012 - 05.2013
Office Specialist
II
06.2006 - 10.2011
Bachelor of Science - Criminal Justice
Metropolitan State University
Associates of Science Degree - undefined
Minneapolis Community and Technical College
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