Sonya Spicer
Snellville,GA
Summary
Systematic QA Analyst well-versed in software development and testing protocols. Helps teams produce high-quality work by completing thorough quality assurance evaluations. Strong communicator and multitasker with organized, detail-oriented approach. Proficient in complex web applications and mobile app deployments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Product Owner/Software Quality Analyst
Optum- United Healthcare
Duluth, GA
01.2023 - Current
- Successfully navigated a significant challenge associated with developing new features by utilizing the backlog refinement approach, involving grooming features/ user stories, and prioritizing them
- Uncover pain points by employing analytical thinking and empathetic approach with stakeholders
- Officiate and chair daily stand-up meetings to identify key areas of improvement
- Improved team efficiency by 15% by supervising a cross-functional team for product conception through launch
- Nurtured, maintained, and strengthened professional relationships with customers by leveraging communicative skills
- Developed and built out API and Kafka Topic
- Facilitated Scrum Ceremonies such as Backlog Refinement, Stand-up, Retrospective
- Assisted with the construction of a new area at Optum that dealt with importing and exporting data within the company
- This was crucial for the smooth flow of data throughout the enterprise
- Lead a cross-functional team of 8 employees through the change management process, providing guidance and support to ensure successful adoption of new tools and processes
- Performed dual roles as a Product Owner and QA Analyst when needed
- Performed data brokering that focused on the ingestion and export of data to inform various clinical programs
- Created over 25 test cases in two weeks, as part of the quality assurance team, to test a new version of the company’s software using Azure Dev Ops
- Results in the successful release of the company software
- Logged and reported defects for three phases of release resulting in 90% defect-free codes by creating detailed test cases, demonstrating the ability to identify defects in early stages of development, and meeting with the development team to resolve the defects
- Reduce the number of hot fixes by 95% (from 5-1) By maintaining automation test scripts for the daily smoke test using Katalon studio, resulting in running 20 Katalan studio tests every day.
Product Owner
Strata Health Solutions
01.2022 - 01.2023
- Creative, strategic, analytical, and thought outside of the box to solve complex business case issues for healthcare software
- Shared and decomposed features into user stories while defining and documenting acceptance criteria for each user story to confirm with the business quality standard
- Executed backlog grooming to assist with user story readiness for development team
- Displayed a practical understanding of agile principles and practice
- Reviewed and wrote user stories, acceptance criteria for new features
- Leisoned between internal/ external stakeholders and development team
- Complied and wrote technical documentation and release notes
- Organized product training for end users, including five system hospitals, 17 clinics, 30+ patient coordinators, VP, and CPO.
Senior Admissions Consultant
DeVry University
01.2016 - 01.2022
- Summarize and simplify complex academic expectations and provide appropriate recommendations to guide students in course selection
- Orchestrate degree program recruitment procedure from start to finish, including interviewing, enrollment, and 1-1 counseling for graduate and undergraduate applicants
- Prepare, revise, and maintain strict, cohesive class schedules
- Review peer support programs and services to encourage integration and success
- Strengthened school culture by identifying and contracting prospective students through networking relationships
- Improved student success rate by defining and implementing proactive strategies and innovative programs
- Enhanced university enrollment targets and increased retention through design, development of individual marketing, recruiting strategies and special programs to meet goals.
Sale ExecutiveSales Development Executive
Get insured
01.2011 - 01.2016
- Deliver transformation leadership support in creating and executing effective integrated marketing strategies to prospect and sell new insurances as well as adjust existing existing plans aligned to client requirements
- Developed, retained, and strengthened client base as well as established positive trusted relationships by proactive interacting and communicating with potential clients using networking, code calling, and referrals
- Delivered high quality customer service experience by identifying and resolving client’s issues, while sharing benefits of additional service utilizing a positive, intuitive, and client centric approach
- Employed advanced database management skills in navigating and maintaining quarterly data of approximately 200 clients while expanding up to date knowledge of account changes, and operations
- Gained strong understanding of applying qualitative and quantitative customer research techniques and business profitability analysis on multiple data sets resulting in consistently exceeding monthly business goals by 7%.
Education
Graduate Certification in Healthcare Services -
Keller School of Management
01.2023
Master or Business Administration -
DeVry University
01.2022
Bachelor of Science, Project Management -
DeVry University
01.2020
Some College (No Degree) -
Road To QA Boot Camp
Skills
- Salesforce
- Jira
- Confluence
- Webex/Teams/Slack
- Rally Epic
- Viso
- Ludic Charts
- Azure Dev Ops
- Match360
- Katalon
- Postman
- Browerstack
- Zephyr
Certification
- Scrum Master, Scrum Alliance
- Product Owner, Scrum Alliance
- Apptio Cloudability Certification
- IBM Customer 360 Sales Foundation
Timeline
Product Owner/Software Quality Analyst
Optum- United Healthcare
01.2023 - Current
Product Owner
Strata Health Solutions
01.2022 - 01.2023
Senior Admissions Consultant
DeVry University
01.2016 - 01.2022
Sale ExecutiveSales Development Executive
Get insured
01.2011 - 01.2016
Graduate Certification in Healthcare Services -
Keller School of Management
Master or Business Administration -
DeVry University
Bachelor of Science, Project Management -
DeVry University
Some College (No Degree) -
Road To QA Boot Camp
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