Sonya Tomey

• Greeted customers when they walk through the door
• Built rapport through conversation and honest recommendations
• Ringing up sales and arranging for delivery or pick-up of the customer’s order if needed
• Inviting customers to search the company’s website for coupons and other ways to save money
• Informing customers of any extra charges if necessary
• Assisted in maintaining the back stock room and setting up merchandise displays on the sales floor
• Collaborating with fellow team members to keep the sales floor area clean and organized at all times
• Opened store and closed out registers and count cash, noting any discrepancies.
• Settle credit card machines.
• Shut down the POS system.
• Prepared bank deposit for the next day and securely locked away.

• Handled equipment, chemicals and materials properly and with caution.
• Used time management and efficient cleaning methods to meet deadlines.
• Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
• Emptied trashcans and transported waste to collection areas.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies,
placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.

• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Simplified shipping and receiving processes for improved workflow.
• Loaded, unloaded and moved material to and from storage and production areas.
• Operated RF scanners to track merchandise and verify contents of containers.
• Operated company vehicles and heavy equipment with focus on safety and risk management.
• Measured dimensions of finished pieces for conformance to specifications.
• Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
• Completed over 100 customer orders each day in warehouse setting.

• Kept accurate count of pending transfers and monetary values of various movements.
• Utilized manual and mechanical means to count and verify monetary values.
• Completed reports detailing daily actions, customer services issues and notable incidents.
• Prepared outgoing orders on behalf of customers and tellers.
• Processed transactions for floor staff and documented actions according to bank procedures.
• Balanced staff and vault at end of day and secured monies in accordance with established procedures.
• Maintained, organized and stocked teller window areas.
• Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.

• Completed on-time deliveries by choosing best and most efficient routes.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Fostered positive working relationships with regular customers.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Delivered packages to customer doorsteps and business offices.
• Read maps, followed oral and written instructions and used GPS technology to make deliveries.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
• Adhered to safe lifting techniques to avoid injuries.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.