Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

SONYA TURNER

Riverdale,GA

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Assistant Manager

Family Dollar
10.2022 - Current

Greets and assists customers in a positive, approachable manner

  • Answers questions and resolves customer inquiries and concerns
  • Maintains a presence in the store by providing excellent customer service
  • Ensures a clean, well-stocked store for customers
  • At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures
  • Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store
  • Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts
  • Supports Store Manager in loss prevention efforts
  • Assumes certain management responsibilities in absence of Store Manager
  • Follows all Company policies and procedures.

CNA - Certified Nursing Assistant

Affordable Medical Resources
06.2007 - 03.2020
  • Assist patients with baths, dressing, underdressing, oral hygiene and personal hygiene
  • Managed skin care to prevent breakdown
  • Keep patients living area clean orderly and safe
  • Prepared a light meal and assist with feeding the patient if necessary
  • Changed bed linens and do patients laundry as appropriate
  • Meet safety needs of patients and using equipment safely and properly
  • Report patient's condition and significant changes to the assigned nurse.

Baker

Wild Bean Cafe
10.2005 - 06.2007
  • Bake menu items in accordance to set recipes
  • Make specialty breads, cakes and cupcakes
  • Ensure quality maintenance by following procedures and policies
  • Prepare dough using baking equipment
  • Ensure correct quantity of mixtures
  • Measure ingredients appropriately
  • Cut dough into consistent portions
  • Place dough in pans and place pans in oven
  • Ensure consistent oven temperature
  • Removed baked goods and place on cooling rack
  • Decorate baked goods
  • Ensure that raw materials are available at all times
  • Manage inventory of supplies.

Customer Service Representative

Winn-Dixie
04.2002 - 09.2005
  • Recorded the items being purchased by customers into the cash register manually and with a barcode reader
  • Validated that the items have been paid for previous to the customer leaves the store
  • Help customer in completing the transaction
  • Assisted other workers as required
  • Accepted payments from customers consisting of cash, credit or debit cards, and checks, and make change
  • Produced a cash register receiving that shows the amount and price of each item purchased.

Education

GED -

Georgia Technical College
Atlanta, GA
06.2024

Medical Insurance Billing & Coding -

American Professional Institute
Decatur, GA
10.2012

Skills

  • Microsoft Word
  • Microsoft Excel
  • Power PowerPoint
  • Extremely Dependable and willing to get job done
  • Ability to grasp new ideas and integrate them into new results
  • Excellent organizational and multi-tasking skills
  • Pleasant speaking voice with outstanding communication skills (both orally & written)
  • Caring and Understanding
  • Trained in HIPPAA
  • Front Office Procedures
  • Medical Coding (ICD-9, CPT and HCPCS)
  • Medical Billing using CMS-1500
  • Medical Terminology
  • Anatomy and Physiology
  • Courteous Phone Skills
  • Trained on Medisoft
  • CPR & First Aid Certification

Certification

CNA

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Assistant Manager

Family Dollar
10.2022 - Current

CNA - Certified Nursing Assistant

Affordable Medical Resources
06.2007 - 03.2020

Baker

Wild Bean Cafe
10.2005 - 06.2007

Customer Service Representative

Winn-Dixie
04.2002 - 09.2005

GED -

Georgia Technical College

Medical Insurance Billing & Coding -

American Professional Institute
SONYA TURNER