Sonya Unzueta

• Hiring, Onboarding and, Training quality employees to serve customers and each other with integrity
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Provided training to new employees on company policies and procedures.
• Ensured compliance with all safety regulations throughout the store premises.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Schedule + Accuracy to ensure we are fully staffed for the week and Cover work shifts for absent team members as needed.

• managing inventory and ordering supplies

• Opening and closing the store. Handling deposits in the morning and dropping off. Getting merchandise on floor in a reasonable time while still giving good customer service and handling the register when needed. Handling all markdowns.
• Collaborated with management on developing strategic plans for achieving business goals.