Sonya Villegas
Rialto,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Smart And Final
07.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Service Manager
Smart And Final
11.2019 - 07.2023
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
Education
No Degree - Retail Management Certification
Cerritos College
Norwalk, CA09.2024
Skills
- Employee performance evaluation
- Emergency Response
- Strategic Planning
- Sales Growth
- Policy Enforcement
- Performance reviewing
- Product and service knowledge
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Smart And Final
07.2023 - Current
Service Manager
Smart And Final
11.2019 - 07.2023
No Degree - Retail Management Certification
Cerritos College
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