Summary
Overview
Work History
Education
Skills
Otherworkhistory
Timeline
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SONYA WHEELER

Holt,USA

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Front Office Assistant

Noordyk Business Equipment
Lansing, MI
01.2023 - 04.2024
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Scheduled service technician appointments.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
  • Provided administrative support to management team when needed.
  • Managed multi-line phone system efficiently, ensuring timely communication with clients and staff.
  • Monitored office equipment and facilitated repairs, ensuring operational efficiency.

Office Assistant

CAPITAL COMMUNICATION SYSTEMS
Lansing, MI
05.2019 - 01.2023
  • Answer phones, log service calls and supply orders
  • Dispatch technicians to service calls
  • Close out completed service calls
  • Shipping and receiving
  • Ordering equipment, parts and supplies

Customer Service

CHUCKIE'S BAY COUNTY FLEA MARKET
Lansing, MI
05.2019 - 05.2019
  • Identify products and determine pricing
  • Product sales, including negotiation
  • List and negotiate online sales
  • Collect money from customers and give correct change
  • Select products or accessories to be displayed at trade or special production shows

KODAK TRADE CENTER
Kodak, TN
02.2014 - 04.2016
  • Supervised others and provide on-the-job training
  • Counted money in cash drawers at the beginning of each shift and ensured there was enough change for the shift
  • Issued refunds, receipts, credits, or change due to customers
  • General cleaning duties to keep the store/deli areas looking clean and neat

GREAT SMOKIES FLEA MARKET
Kodak, TN
11.2013 - 04.2016
  • Greet customers
  • Set-up products for sale
  • Conducted online sales
  • Calculated customer totals, collected money and gave correct change

BELANGER ABRASIVES
Northville, MI
03.2010 - 10.2013
  • Started and shut down processing equipment
  • Operated production equipment in accordance with current good manufacturing practices and operating procedures
  • Calibrated or adjusted equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, and ring gauges
  • Inspected finished products for quality and adherence to customer specifications

Quality Inspector

DART CONTAINER CORPORATION

Shift Manager

QUALITY DAIRY

Education

General Studies

MASON HIGH SCHOOL
Mason, MI
02.1998

Skills

  • Supervision
  • Negotiation
  • Shipping
  • Customer Service
  • Attention to detail
  • Time-management
  • Receiving
  • Decision-making
  • Dispatch
  • Sales
  • Critical thinking
  • Supply Orders
  • Scheduling and calendar management
  • Appointment Setting
  • Word Processing
  • Mail handling
  • Inventory Support
  • Problem-solving skills
  • Scheduling appointments

Otherworkhistory

  • Dart Container Corporation, Quality Inspector
  • Quality Dairy, Shift Manager

Timeline

Front Office Assistant

Noordyk Business Equipment
01.2023 - 04.2024

Office Assistant

CAPITAL COMMUNICATION SYSTEMS
05.2019 - 01.2023

Customer Service

CHUCKIE'S BAY COUNTY FLEA MARKET
05.2019 - 05.2019

KODAK TRADE CENTER
02.2014 - 04.2016

GREAT SMOKIES FLEA MARKET
11.2013 - 04.2016

BELANGER ABRASIVES
03.2010 - 10.2013

Quality Inspector

DART CONTAINER CORPORATION

Shift Manager

QUALITY DAIRY

General Studies

MASON HIGH SCHOOL

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