Sonya Zepeda
Las Vegas,NV
Summary
Dedicated retail professional experienced in driving sales and managing inventory. Expertise in customer engagement, transaction processing, and visual merchandising, consistently enhancing the shopping experience and fostering customer loyalty.
Overview
8
8
years of professional experience
Work History
Sales Associate
Na Hoku
Las Vegas, Nevada
03.2026 - Current
- Guided customers in jewelry selection, providing personalized recommendations to enhance their shopping experience.
- Welcomed customers into the store, creating a friendly atmosphere. and provided excellent customer service.
- Leveraged product knowledge to address customer inquiries and provide tailored solutions.
- Educated customers on jewelry care and maintenance best practices.
- Processed sales transactions accurately using point-of-sale systems.
- Provided accurate information about warranties, pricing, policies.
- Ensured organized and clean store environment, contributing to a welcoming shopping atmosphere.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Completed paperwork accurately for all transactions according to company policies.
Spiritual Jewelry Stylist/Hybrid Employee
Karma And Luck
Las Vegas, Nevada
12.2022 - 03.2026
- Styled jewelry collections to create memorable customer experiences and elevate visual merchandising.
- Provided customers with styling advice and product knowledge.
- Educated customers on product features, materials, and care instructions, fostering informed purchasing decisions.
- Collaborated with team members to curate personalized jewelry selections for clients.
- Developed engaging visual displays to enhance product presentation and customer experience.
- Collaborated with marketing team to implement seasonal merchandising strategies effectively.
- Analyzed sales trends to optimize product placement and inventory management.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Coordinated regular cycle counts to maintain accurate inventory records and systems.
- Organized the showroom to ensure all jewelry pieces were properly displayed.
- Resolved customer complaints in a timely manner while providing excellent service.
- Stayed observant about customer behaviors to maintain security and prevent loss of merchandise.
- Collaborated with management to identify training needs and gaps.
- Performed various administrative duties by checking invoices, preparing special orders, and unloading deliveries.
Fashion Stylist/Retail Sales Associate
Denimpire
Las Vegas, Nevada
12.2021 - 12.2022
- Styled clients for various occasions using current fashion trends.
- Assisted in visual merchandising to create engaging displays that elevated customer experience and drove interest.
- Developed personalized wardrobe plans aligning with client preferences and lifestyles.
- Greeted clients and assessed fashion needs through targeted questions to provide tailored recommendations.
- Provided consultations on color palettes and outfit combinations for clients.
- Managed comprehensive shopping experiences for clients, curating outfits and delivering personalized style tips to enhance satisfaction.
Sales Associate
Bath and Body Work
Las Vegas, Nevada
08.2021 - 01.2022
- Handled sales transactions accurately using point-of-sale system to ensure seamless checkout process.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers warmly and delivered exceptional service to foster a positive shopping environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Collaborated with team members to replenish stock and display merchandise effectively.
- Maintained store organization and cleanliness to improve customer satisfaction and shopping experience.
Sales Associate
Clarks Bostonian Outlet
Las Vegas, Nevada
08.2018 - 03.2020
- Guided customers in selecting footwear that balanced comfort and style, enhancing satisfaction.
- Educated customers on product features and benefits to inform purchase decisions.
- Facilitated product searches and addressed customer inquiries, providing tailored advice to support informed purchasing.
- Processed sales transactions accurately using point-of-sale system.
- Organized and maintained store layout and cleanliness, contributing to a welcoming shopping environment.
- Monitored inventory levels and reported low stock items to management promptly.
Seasonal Sales Associate
Kate Spade
Las Vegas, Nevada
11.2019 - 01.2020
- Guided customers in selecting and purchasing merchandise to enhance satisfaction.
- Operated point-of-sale systems for efficient transaction processing.
- Maintained visual merchandising standards to enhance store presentation.
- Coordinated promotional events to increase sales and elevate brand visibility.
- Oversaw inventory management by restocking shelves and organizing product displays for optimal accessibility.
Assistant Manager
Einsteins Bros Bagels
Las Vegas, Nevada
09.2018 - 08.2019
- Streamlined daily operations, resulting in improved service efficiency and product quality.
- Assisted management in resolving customer complaints and inquiries, contributing to higher customer satisfaction.
- Trained new team members on store policies and customer service standards.
- Guided and supported junior staff on daily tasks and projects, fostering team collaboration and skill development.
- Implemented health and safety procedures to ensure a clean and safe environment.
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV06-2016
Skills
- Sales transactions
- Cash handling
- Inventory management
- Product knowledge
- Customer service
- Visual merchandising
- Retail sales techniques
- Upselling
- Customer relationship management
- Customer engagement
- Effective communication
- Merchandising
Timeline
Sales Associate
Na Hoku
03.2026 - Current
Spiritual Jewelry Stylist/Hybrid Employee
Karma And Luck
12.2022 - 03.2026
Fashion Stylist/Retail Sales Associate
Denimpire
12.2021 - 12.2022
Sales Associate
Bath and Body Work
08.2021 - 01.2022
Seasonal Sales Associate
Kate Spade
11.2019 - 01.2020
Assistant Manager
Einsteins Bros Bagels
09.2018 - 08.2019
Sales Associate
Clarks Bostonian Outlet
08.2018 - 03.2020
High School Diploma -
Cimarron Memorial High School