SONYAE’ STARKS
Decatur,GA
Summary
Administrative professional with 7 years of combined experience in human resources, sales, and customer service. Adept at maintaining accurate and up-to-date records, providing organizational support to both internal teams and external clients, and excelling in fast-paced, detail-oriented environments. Known for building strong rapport with colleagues, customers, and clients, delivering outstanding customer service, and offering effective problem resolution. Demonstrates proficiency in various HR systems, ensuring compliance with organizational policies, and successfully contributing to company objectives through a proactive, solutions-focused approach.
Overview
8
8
years of professional experience
Work History
Records Clerk
Dekalb County School District HR
01.2022 - Current
- Responsible for maintaining accurate and confidential employee personnel records through a combination of physical filing and electronic data entry
- Process personnel records and handle data entry tasks for HR systems, ensuring accuracy and compliance with district policies
- Scan and archive documents into electronic personnel files for easy retrieval and future reference
- Conduct regular data verification and updates, including CPI information and employment applications, ensuring completeness and adherence to audit standards
- Retrieve and verify documents from various systems, including PATS and Lotus, to prepare for audits, ensuring compliance with regulatory and district requirements
- Provide employee records and other requested information in response to internal and external research queries
- Assist in departmental audits by gathering necessary documentation and ensuring readiness for compliance checks
- Develop and update standard operating procedures (SOPs) for various departmental functions, improving operational efficiency
- Train and assist colleagues in the HR department, offering guidance on system processes and HRIS (Munis) validation
- Handle a high volume of calls, responding to employee inquiries and providing guidance on records requests and other HR-related matters.
Mattress Specialist
Macys
01.2021 - 01.2022
- Delivered exceptional customer service in the mattress department by actively engaging with customers, understanding their needs, and recommending suitable products
- Consistently achieved and exceeded hourly sales targets, upselling protection plans and reward programs to enhance customer satisfaction and store profitability
- Managed customer information by accurately inputting data into the sales database, ensuring a smooth and efficient checkout experience
- Assisted customers with ordering, payment processing, and delivery options to meet their specific requirements, building long-term customer loyalty
- Monitored return rates, minimizing product returns through effective communication and ensuring customer satisfaction with their purchases
Sales Associate/Management Intern
Sears
01.2019 - 01.2020
- Performed daily retail operations, including maintaining updated promotional signage and ensuring an organized and visually appealing sales floor
- Delivered high levels of customer service by assisting shoppers with inquiries, resolving product issues, and providing guidance on available products and services
- Trained new employees in store operations and best practices, enhancing team efficiency and knowledge transfer
- Processed sales transactions, including cash and credit card payments, opening and closing registers, and handling change requests
- Shadowed store management as part of a leadership development program, gaining insights into back-office operations, inventory management, and staff supervision
- Supported inventory replenishment by restocking shelves, ensuring product availability, and keeping the store presentable to maximize customer satisfaction
Server
Proof of the Pudding
01.2018 - 01.2019
- Provided exemplary service at large events, ensuring all guest requests were handled promptly and courteously, leading to a positive customer experience
- Assisted in setting up and dismantling event spaces, ensuring that all aspects of the event layout and catering needs were executed flawlessly
- Monitored and maintained buffet lines, ensuring that food items were properly displayed and replenished to meet guest needs throughout the event
Sales Associate/Management Intern
Sears
01.2017 - 01.2018
- Assisted customers by providing product recommendations, handling transactions, and resolving complaints, ensuring a positive shopping experience
- Processed transactions in the Point-of-Sale system, handled cash/credit payments, and managed customer returns and exchanges efficiently
- Kept the store well-merchandised by restocking inventory, maintaining organized displays, and updating promotional signage
- Trained new hires in product knowledge, sales techniques, and company policies, contributing to a more knowledgeable and efficient workforce
- Worked closely with store management to gain experience in staff scheduling, sales analysis, and back-office functions as part of a management internship program
Education
Master of Science - Human Resource Management, HR and Organizational Development
Strayer University
09-2025
Post Baccalaureate - Pre-Med Program
Agnes Scott College
01.2022
Bachelors Degree - Business Administration in Management
Kennesaw State University
01.2020
Associate Degree - Applied Science in Network Systems Administration
DeVry University
01.2017
Skills
- EFFECTIVE COMMUNICATION SKILLS
- STRONG LEADERSHIP
- ORGANIZATIONAL SKILLS
- PROFICIENCY MICROSOFT OFFICE SUITE
- SELF-MOTIVATED
- STRONG INTEGRITY/ETHICS
- HIGHLY ORGANIZED
- INITIATIVE-TAKER
- EXCELLENT CUSTOMER SERVICE SKILLS
- RESULTS DRIVEN
- DATA ENTRY AND FILING
- ATTENTION TO DETAIL
- RECORDS MANAGEMENT
Timeline
Records Clerk
Dekalb County School District HR
01.2022 - Current
Mattress Specialist
Macys
01.2021 - 01.2022
Sales Associate/Management Intern
Sears
01.2019 - 01.2020
Server
Proof of the Pudding
01.2018 - 01.2019
Sales Associate/Management Intern
Sears
01.2017 - 01.2018
Master of Science - Human Resource Management, HR and Organizational Development
Strayer University
Post Baccalaureate - Pre-Med Program
Agnes Scott College
Bachelors Degree - Business Administration in Management
Kennesaw State University
Associate Degree - Applied Science in Network Systems Administration
DeVry University
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