SONYA R. MICHLIG

• Retrieve files from the Federal Reserve & US Bank for inclearing process; balance and correct errors to allow for accurate night processing.
• Process deposits, loan and credit card payments
• Process Bill Payment Consolidation exception report
• Authorize or return deposits in mobile deposit file; process file with ImageCentre
• Serve as a back up to Item Processing Coordinator; processing chargebacks, exception item processing, and teller image capture (TIC)
• Review and audit of daily settlements and helping to maintain zero balance general ledgers on a daily and monthly basis
• Execute adjustments on incoming and outgoing checks from mobile, inclearing, ATM or branches, ensuring proper allocation to corresponding banks, and rectify any discrepancies on customer accounts
• Provide support to over 25 branches, addressing any queries and assisting with balancing
• Improved workflow efficiency

Project work: Led the development of a comprehensive ATM management process from the ground up, designing and implementing a multifaceted tracking spreadsheet to monitor and manage various ATM-related activities. In doing so ensured accurate general ledger balancing, a system for tracking and reconciling VISA transaction reports for each ATM; created a method for making timely adjustments to member accounts, and established a separate tracking module for newer ATMs that transitioned to new platforms.

• Responsible for processing incoming rent roll for over 100 tenants on Rentec Software
• Reconcile bank statements to property software to ensure proper bank reporting
• Prepare and reconcile ledgers for 12 properties for year-end taxes to include profit/loss for CPA
• Process five-day notices
• Work with State assistance programs such as The Road Home, Section 8, YWCA and other rural agencies in the State to assist tenants with obtaining rental assistance
• Pay and manage accounts payable for mortgages and vendors
• Weekly mail pickups
• Bank deposits either via branch, mobile, or remote deposit capture

• Coordinate the reconcilement process in Item Processing to include branch balancing, check adjustments, and all other out-of-balance conditions
• Prepare monthly reconciliations and audits for all general ledger accounts assigned to Item Processing
• Supervise processing of inclearing checks from correspondent banks, and the outgoing transit files containing deposits, mail, lockbox, bonds, and return items
• Accountable for balancing five-10 million dollars daily and over one billion dollars in inclearings and outclearing check deposits on monthly basis
• Responsible for review and audit of daily settlement to accounting, daily and monthly reconciliations of seven general ledgers, and prepare audit requests for internal and external audits twice yearly
• Prepare and execute incoming and outgoing check adjustments to proper banks
• Make error adjustments on customer accounts and approve transactions related to general ledgers and accounts
• Ensure timely delivery of returned items to Bookkeeping department
• Assist over 60 branches in questions and balancing concerns
• Create monthly statement calendar editing any parameter changes
• Render, and send statements on a daily cycle, processing approximately 10,000 statements per month
• Successfully recovered 99.95% of adjustments to customer checking accounts each year for past 6 years
• Responsible for handling checks and processing work through a high speed sorter to apply drafted checks written by Anchor customers
• Bundle work by cash letter and encode tickets in accordance with cash letter totals
• Process work on a high speed sort machine
• Locate and make corrections to out-of-balance conditions between cash letter amounts and actual items using Optima 3.0

ITEM PROCESSING I & II- 2006-2008

• Prepare adjustments and give to Reconciliation Accountant using archiving system of Onbase
• Responsible for handling checks and processing work through a high speed sorter to apply drafted checks written by Anchor customers
• Bundle work by cash letter and encode tickets in accordance with cash letter totals
• Process work on a high speed sort machine
• Locate and make corrections to out-of-balance conditions between cash letter amounts and actual items using Optima 3.0

• Coordinate daily break sheet, overseeing five-15 staff
• Check out groceries and assist with bagging, provide cashiers with override assistance
• Operate and assist customers with equipment errors, and providing help in locating items.
• Balancing drawers and store safe upwards of $30,000 cash, keeping within tolerance of over/short.
• Preparing accounting paperwork and bank deposits for pick up.
• Prepared front end orders for restock
• Pricing department; assisted with weekly price updates
• Floral; created orders for weekly delivery, made arrangements