Sonia " Sonyia" Santana
EMT
Sun City West,AZ
Summary
Proven to enhance patient outcomes and satisfaction, I leveraged critical thinking and patient education skills at Maricopa Ambulance and other healthcare settings. By streamlining processes and maintaining high standards of care, I improved efficiency and safety, evidenced by a significant reduction in response times and post-operative infections. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
38
38
years of professional experience
3
3
Certifications
Work History
Biometric Screener
Health Fairs Direct
10.2023 - Current
- Maintained a clean and organized workspace, ensuring a professional atmosphere during .
- Completed finger-sticks for cholesterol and glucose readings using Cholestech LDX machine.
- Administered blood pressure with automatic and manual cuffs.
- Measured BMI and body fat percentage using hand-held devices.
Emergency Medical Technician
Maricopa Ambulance
06.2023 - Current
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Streamlined patient assessment process by quickly determining chief complaints and prioritizing treatment interventions based on severity.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Evaluated patient histories to assess and prioritize levels of care.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Supported patient recovery process through effective communication with healthcare professionals at receiving facilities regarding treatment plans and further care requirements.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Reduced response times by effectively coordinating with dispatchers and following established protocols.
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Demonstrated leadership abilities while serving as lead EMT during designated shifts or special events requiring additional responsibilities beyond primary duties.
- Improved patient comfort and safety during transport with attentive care and communication, easing patient anxiety.
- Improved community safety through active participation in public health education programs.
- Conducted regular maintenance checks on emergency vehicles and equipment, ensuring readiness for immediate deployment.
Lifeguard
City of Phoenix Parks and Recreation
03.2023 - Current
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Biometric Screener
Quest Diagnostics
10.2019 - Current
- Maintained a clean and organized workspace, ensuring a professional atmosphere during screenings.
- Assisted in designing marketing materials presenting the value proposition of our company''s biometric screener services.
- Improved client satisfaction rates by providing efficient and accurate biometric screenings.
- Completed finger-sticks for cholesterol and glucose readings using Cholestech LDX machine.
- Administered blood pressure with automatic and manual cuffs.
- Maintained participant and specimen information logs.
- Ensured strict adherence to privacy regulations when handling sensitive client information during screenings.
- Measured BMI and body fat percentage using hand-held devices.
- Conducted regular quality control checks on equipment used during biometric screenings, ensuring precise measurements and accurate results.
- Identified potential health risks through detailed analysis of biometric data collected during screenings, enabling early intervention strategies.
Biometric Screener
Ehealth
07.2017 - Current
- Maintained a clean and organized workspace, ensuring a professional atmosphere during screenings.
- Improved client satisfaction rates by providing efficient and accurate biometric screenings.
- Completed finger-sticks for cholesterol and glucose readings using Cholestech LDX machine.
- Educated clients on the importance of regular health screenings, enhancing awareness of personal wellness goals.
- Administered blood pressure with automatic and manual cuffs.
- Maintained participant and specimen information logs.
- Ensured strict adherence to privacy regulations when handling sensitive client information during screenings.
- Measured BMI and body fat percentage using hand-held devices.
- Conducted regular quality control checks on equipment used during biometric screenings, ensuring precise measurements and accurate results.
- Advised patients and families on health topics pertinent to care and treatment.
Medical Assistant
Arthur J Mollen DO
01.2006 - 12.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient spirometry.
Surgical Technologist
Az Skin and Laser
10.2000 - 03.2005
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Worked with vendors for speedy procurement of services and equipment.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Improved surgical precision, assisting surgeons with application of sutures and dressings post-operation.
- Ensured sterility of operating rooms and surgical instruments, significantly reducing risk of post-operative infections.
- Ensured proper care of surgical instruments through meticulous cleaning, sterilization, and maintenance processes.
- Improved patient outcomes with precise handling and passing of surgical instruments during procedures.
- Assisted surgeons in complex procedures for optimal patient outcomes and reduced recovery time.
- Provided compassionate support to patients experiencing anxiety or discomfort prior to surgery, helping alleviate concerns while maintaining professionalism.
Medical Assistant/phlebotomist
PCA
12.1996 - 01.2000
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Back Office Assistant / Patient Educator Coordinat
Reconstructive & Plastic
02.1996 - 12.1998
- Responded to inquiries from callers seeking information.
- Assisted in maintaining accurate financial records through diligent bookkeeping efforts that supported informed decisionmaking.
- Created informative training manuals to help new hires acclimate quickly to their roles as Back Office Assistants.
- Provided administrative support with accurate document preparation and data entry.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Back Office Medical Assistant
Dermatology LTD
10.1986 - 07.1995
- Promoted a welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
- Increased accuracy of diagnostic testing by diligently following laboratory protocols and handling specimens appropriately.
- Ordered prescription refills on behalf of existing office patients.
- Helped nurses and doctors with patient procedures such as Type examinations.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
CHW - Community Health Care Worker
ASU Online
Tempe, AZ04.2024
NREMT - Medical
Glendale Community College
Glendale, CA06.2023
EMT - Medical
Unitek
Tempe, AZ05.2023
CPR Certified - Medical
American Heart Association
Alhambra, CA04.2023
Lifeguard -
City of Phoenix Parks And Recreation
Phoenix, AZ03.2023
Medical Assistant
Health Careers Institute
Phoenix, MD03.1987
Skills
Patient services
Patient education
Case oversight
Medical history review
Recordkeeping and documentation
Needs assessment
Feeding assistance
High level of autonomy
Problem-Solving
Excellent Communication
Decision-Making
Flexible and Adaptable
Self-Motivated
Active Listening
Good Telephone Etiquette
Critical Thinking
Dependable and Responsible
Analytical and Critical Thinking
Attention to Detail
Accomplishments
In spring of 2022 and Fall of 2022
I volunteered with WCK
( World Central Kitchen)
I month in Spring 2022 in Warsaw Poland
1 month in Fall of 2022 in Kyiv Ukraine
I also volunteered in December of 2022
4 to 6 weeks with Global Care Force
We were a traveling medical unit
Offering medical care to all the displaced
Ukraine people from Belarus including the eastern border of Ukraine finishing in Odessa
Languages
English
Full Professional
Spanish
Native or Bilingual
Certification
NREMT
Timeline
ASU CHW
04-2024
Biometric Screener
Health Fairs Direct
10.2023 - Current
Emergency Medical Technician
Maricopa Ambulance
06.2023 - Current
NREMT
06-2023
Lifeguard
City of Phoenix Parks and Recreation
03.2023 - Current
Biometric Screener
Quest Diagnostics
10.2019 - Current
Biometric Screener
Ehealth
07.2017 - Current
Medical Assistant
Arthur J Mollen DO
01.2006 - 12.2019
Surgical Technologist
Az Skin and Laser
10.2000 - 03.2005
Medical Assistant/phlebotomist
PCA
12.1996 - 01.2000
Back Office Assistant / Patient Educator Coordinat
Reconstructive & Plastic
02.1996 - 12.1998
Medical Assistant
03-1987
Back Office Medical Assistant
Dermatology LTD
10.1986 - 07.1995
CHW - Community Health Care Worker
ASU Online
NREMT - Medical
Glendale Community College
EMT - Medical
Unitek
CPR Certified - Medical
American Heart Association
Lifeguard -
City of Phoenix Parks And Recreation
Medical Assistant
Health Careers Institute