Soo O
Eligibility Worker II/Pharmacy Technician Trainee
San Marino,United States
Summary
- Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
- Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Overview
4
4
years of professional experience
4
4
Certification
1
1
Degree
Work History
Benefits Eligibility Social Worker
Los Angeles County Department of Public Social Services
Los Angeles, CA
2022.08 - Current
- Educated patients on eligibility and affordability options by offering insightful information.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Listened to clients attentively, asked probing questions and identified and addressed actual benefits needs.
- Managed processing of financial assistance and food stamp benefits applications.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Documented all communication with applicants and inputted information into system using LRS
Community Health Worker
Los Angeles County Department Of Mental Health
Covina, CA
01.2022 - Current
- Help vulnerable individuals navigate complex healthcare system.
- Target specific community groups with wellness and disease management information.
- Provide DMH, public and community resources and services to clients
- Outreach for San Gabriel Valley Community
Wellness Outreach Worker
Los Angeles County Department Of Mental Health
Los Angeles, CA
07.2019 - 01.2022
- Advocated for client needs and funding for at-risk groups.
- Co-facilitated workshops with groups of 5-10 mental health disorder clients and encouraged participation
- Ensured smooth operation of Let's Feed LA and produce distribution by Seeds of Hope and NAMI walk
Community Volunteer
Korean American Family Service Center
Los Angeles, CA
12.2020 - 02.2021
- Translated 60 pages PEACE parenting handbook; Compassionate Guide to Parenting With Nonviolence.
Intern
State Of California Department Of Rehabilitation
Pasadena, CA
12.2020 - 01.2021
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted, organized and maintained files.
Pharmacy Technician Intern
Kaiser Permanente
Los Angeles, CA
04.2015 - 06.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
Education
Bachelor of Science - Psychology
University of Washington
Seattle, WASkills
- Service Providers Liaising
- HIPAA Guidelines
- Microsoft Office Proficiency
- Maintaining Updated Records
- Informational Materials
- Community-Based Resources
Certification
- Korean(reading, writing, and speaking), County of Los Angeles Language proficiency certificate - Feb 16, 2022
- Certificate of Completion Peer Specialist Program Training, November 19, 2020
- Certification of Completion Wellness Outreach Workers(WOW) - Los Angeles County Department of Mental Health, August 2019
- CPhT - Certified Pharmacy Technician - Valid Until November 30, 2024
Timeline
Benefits Eligibility Social Worker
Los Angeles County Department of Public Social Services
2022.08 - Current
Community Health Worker
Los Angeles County Department Of Mental Health
01.2022 - Current
Community Volunteer
Korean American Family Service Center
12.2020 - 02.2021
Intern
State Of California Department Of Rehabilitation
12.2020 - 01.2021
Wellness Outreach Worker
Los Angeles County Department Of Mental Health
07.2019 - 01.2022
Pharmacy Technician Intern
Kaiser Permanente
04.2015 - 06.2015
Bachelor of Science - Psychology
University of Washington